IT Ops Engineer, Networking

Discord; San Francisco (CA); On-site; USD 156,000 - 195,000; Full time

Job summary

Discord in San Francisco is hiring an IT Ops Engineer who owns networking end-to-end, blending IT operations with hands-on network tasks. You will manage office and remote connectivity, including VPN, Zero Trust, DNS, DHCP, IPAM, and monitoring, with a focus on outcomes rather than tickets.

You will automate, monitor, and improve workflows, partner with MSPs, and support the day-to-day IT queue. This role requires 5+ years in tech IT operations.

Qualifications

• Hands-on networking across wireless, LAN, DNS, DHCP, IPAM, VPN, and Zero Trust.
• Experience with identity, endpoint management, and SaaS tools to support a queue.
• Automation and scripting to reduce manual work and improve operations.

Responsibilities

• Own office and remote network as a reliable, monitored system (wireless, wired LAN, DNS, DHCP, IPAM, VPN, Zero Trust).
• Run network monitoring and manage config with automation and version control where available.
• Own networking MSP relationship; ensure deliverables land in documentation and are operable.
• Handle IT support queue with teammates and contribute to workflows beyond individual tickets.
• Identify recurring issues, automate them, and measure time and risk savings.
• Participate in on-call rotations.

Skills

Enterprise networking

Automation & scripting

Identity & endpoint management

Problem solving & communication

IT operations experience

Tools

Okta

Jamf

Intune

SaaS management

Job description

Discord has a highly engaged community of millions of daily active users who use the platform for many different reasons, but there's one thing that nearly everyone does: play video games. Discord plays a uniquely important role in the future of gaming, and we are focused on making it easier and more fun for people to hang out before, during, and after playing games.

This is an IT Ops Engineer who owns networking as their domain. It is not a network-only role, and it is not a role for a career network architect. It is built for someone who came up through IT operations and went deep on networking, and who wants to keep broadening from there. You work the full employee technology surface alongside the rest of IT Ops and carry the shared queue, and you own connectivity end to end as the domain where you go deepest. You are measured by leverage and outcomes, not tickets touched.

What you will do

• Own the office and remote network as a reliable, monitored system: wireless, wired LAN and switching, DNS, DHCP, IP address management (IPAM), VPN, and Zero Trust access.
• Run network monitoring, and manage configuration through automation and version control where the platform supports it.
• Own the networking MSP relationship as a technical partner: hold them to outcomes, own the escalation path, and make sure what they build lands back documented and operable by our team.
• Work the shared IT support queue alongside the team, helping Discordians with their day-to-day IT needs. This is a standing part of the role for everyone on the team.
• Look past the individual ticket to the workflow underneath: find the recurring breakdowns, automate them away, and measure the result in time and risk saved.
• Participate in on-call rotations.

What you should have

• Deep, hands-on corporate and enterprise networking: wireless, switching, DNS, DHCP, IPAM, VPN and Zero Trust access.
• Generalist knowledge across identity (e.g. Okta), endpoint management (e.g. Jamf, Intune), SaaS management: enough to carry your share of the queue.
• Real automation chops: comfortable scripting, building no-code and low-code workflows, and using AI to build automation faster. You reach for automation before a runbook.
• A business-problem mindset, strong full-stack troubleshooting instincts, and a collaborative, low-ego, secure-by-design posture with clear written communication.
• 5+ years of experience managing IT systems in high growth tech companies.

Bonus points

• Network certifications (CCNA, CCNP) or equivalent demonstrated depth.
• Exposure to SOC 2 or SOX access-review processes.
• Background in high-growth consumer tech and multi-region support.

For this role, the Hiring Manager needs this person to be in the office 3 days a week.

The US base salary range for this full-time position is $156,000 to $195,000 + equity + benefits. Our salary ranges are determined by role and level. Within the range, individual pay is determined by additional factors, including job-related skills, experience, and relevant education or training. Please note that the compensation details listed in US role postings reflect the base salary only, and do not include equity, or benefits.

Why Discord?

Discord plays a uniquely important role in the future of gaming. We're a multiplatform, multigenerational and multiplayer platform that helps people deepen their friendships around games and shared interests, and helps developers build and grow their businesses. We believe games give us a way to have fun with our favorite people, whether listening to music together or grinding in competitive matches for diamond rank.

Join us in our mission! Your future is just a click away!

Discord is committed to inclusion and providing reasonable accommodations during the interview process.We want you to feel set up for success, so if you are in need of reasonable accommodations, please let your recruiter know.