IT Operator - Desktop Support

Page Mechanical Group, Inc.; Vienna (VA); On-site; Full time

Job summary

A technology and logistics service provider is seeking individuals for IT asset management roles. The candidates will be responsible for confirming product receipts, scanning IT assets, providing inventory services, performing deliveries, and assisting in disposal of obsolete equipment. Additionally, experience with ServiceNow or similar platforms is required. This role will also involve coordinating with vendors and managing logistics responsibilities in a diverse and inclusive workplace.

Responsibilities

• Confirm receipt of products and IT assets.
• Scan and update IT assets upon receipt from suppliers.
• Provide inventory warehousing services, onsite and offsite.
• Perform monthly and quarterly inventories.
• Provide worldwide delivery services.
• Assist customers in disposing of obsolete equipment.
• Learn and adapt using ServiceNow or similar platforms.

Job description

Description:

Product Receipt Confirmation:

• Confirm receipt of products and IT assets
• Identify IT assets for tracking purposes
• Close purchase orders efficiently

IT Asset Scanning/Updating:

• Scan and update IT assets upon receipt from suppliers/vendors
• Introduce IT equipment to the IT Asset Management system
• Identify tag numbers, descriptions, model numbers, serial numbers, manufacturers, and purchase orders

Inventory Warehousing Services:

• Provide inventory warehousing services, both onsite and offsite
• Understand space requirements, distribution speed, security needs, and transport services
• Manage temporary warehousing of IT assets with expected usage within 90-120 days
• Coordinate storage requirements for longer durations

Inventory Integrity:

• Perform monthly and/or quarterly inventories
• Ensure integrity of storage facilities and the Asset Management database
• Advise customers on monthly inventory results and assist with distribution plans
• Provide additional inventory counts upon request or in a timely manner

Distribution Services:

• Provide worldwide delivery services, from dock-to-dock to customized priority delivery events
• Identify cost-effective options for on-time delivery/pickup services
• Select and fund shipping vendors appropriately
• Scan equipment to the receiving entity
• Ensure traceability of data-storage equipment to confirm receipt

Disposal and Recycling Services:

• Assist customers in disposing of obsolete or irreparable equipment
• Tailor activities to meet disposal requirements outlined in Security Instruction 2681 Media Disposal
• Disable data-storing equipment by removing data-storing components and/or batteries
• Maintain and share records of disposal with the IT Asset Management Team

Onsite Shredding:

• Perform onsite shredding of data-storing components when possible
• Maintain records of onsite shredding services and provide them to customers
• Ensure approval of onsite shredding companies by Security

Additional Responsibilities:

• Liaise with vendors such as Advanced Technology Recycling and buyback vendors (ITAD Tech, ATR, IBM)
• Maintain logistics van, golf cart, manual, and electric pallet jacks
• Manage cardboard recycling and trash disposal materials

ServiceNow Experience:

• Learn and adapt using ServiceNow or similar ticketing platforms to track inventory, log time, update and confirm assets, and close ticketing tasks
• Adapt to quickly changing processes and be steadfast in adopting, sharing, and implementing new directives

CC Pace is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate on the basis of race, color, religion, sex, national origin, age, disability, genetic information, or any other protected characteristic under federal, state, or local laws.

CC Pace are committed to employing only candidates who are legally authorized to work in the United States. For us to comply with the Immigration Reform and Control Act of 1986, all new employees, as a condition of employment, must complete the Employment Eligibility Verification Form I-9 and provide documentation that establishes identity and authorization to work. E-Verify will be used for employment verification as part of your onboarding process.

CC Pace values integrity throughout our hiring process. As part of our standard verification procedures, candidates will be asked to provide documentation confirming employment history, education, and work authorization.