Systems Administrator 1

Pace® Analytical Services; Lenexa (KS); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Competitive salary

Comprehensive benefits

401K retirement plan

Paid time off

Job summary

Pace Analytical Services is seeking an IT Systems Administrator to support installation, troubleshooting, and maintenance of PCs, networks, servers, and related peripherals. You will manage user accounts, ensure reliable communications, and maintain documentation across Pace locations.

The role emphasizes hands-on hardware/software support, collaboration with IT peers, and on-call site coverage to keep services running smoothly.

Qualifications

• Bachelor's degree in computer science, information systems, or a related field.
• Two years of experience installing, maintaining and troubleshooting PC, network, and server hardware and software.

Responsibilities

• Installs, tests, documents and maintains LAN systems and equipment; troubleshoots hardware and software problems.
• Manages user accounts, access, and passwords; creates user groups and computers in directory services and email.
• Maintains PC systems across Pace locations and installs software; ensures vendor hardware/software function properly.
• Maintains communications between departmental PCs and networks; resolves issues and ensures proper operation.
• Monitors data, voice and internet services and servers; communicates outages and coordinates resolutions.

Skills

TCP/IP

Network hardware

PBX/VoIP

PC hardware

Microsoft OS

Documentation

Budgeting

Backup & restore

Security threats

Multi-tasking

Team collaboration

Education

Bachelor's degree in computer science, information systems, or a related field

Tools

Directory services (Active Directory)

Email servers

Job description

Shift Monday through Friday, 8:30 AM - 5:00 PM

Shift Monday through Friday, 8:30 AM - 5:00 PM
Are you ready to work making the world a safer, healthier place? Join our mission to continuously move science forward; to innovate and advance all aspects of our business to improve the health and safety of our communities and lives.

Summary Responsible for providing technical support for the installation, troubleshooting, maintenance and administration of personal computers and desktop application software, premises' servers, printers, data/voice/internet services, computer-related peripheral devices; provides support of interfaces between departmental equipment and other Pace system.

Essential Functions

• Installs, tests, documents and maintains local area network systems and equipment; troubleshoots and resolves hardware and software problems.
• Manages user accounts, access, and passwords; creates user groups, accounts, and computers in directory services and email for users/sites.
• Installs, tests, documents and maintains personal computer systems across various Pace locations. Assists users in determining their hardware and software needs; install and customizes software and ensures that vendor hardware and software are functioning appropriately.
• Installs and maintains communications systems between departmental personal computer and network systems and other Pace systems; troubleshoots problems and ensures proper operation of hardware and software.
• Monitors, maintains and troubleshoots data, voice and internet services, premises' servers; escalates outage and impact to vendor/service carrier; works on resolution; communicates outage to impacted users/sites.
• Confers with users and departmental management to determine information system needs; researches vendor hardware and software options; ensures that potential acquisitions are compatible with existing hardware, software, and systems.
• Instructs staff in the operation of hardware and software; ensures that there is proper written documentation and instructions for non-technical personal computer and network users.
• Maintains accurate records and files related to work performed and systems inventory of all hardware and software installed in locations supported.
• Provides back-up and support to other regional System Administrators; works collaboratively with other members of IT to identify, evaluate, and select new tools and services to meet business needs.
• Provides on-call support for site/region/division.
• Contributes to the efficiency and effectiveness of the department's service to its customers by offering suggestions and directing or participating as an active member of a work team.
• Promotes and supports the overall mission of Pace Analytical by demonstrating courteous and cooperative behavior when interacting with customers and staff; acts in a manner that promotes a harmonious and effective workplace environment.

Qualifications

Education and Experience: Bachelor's degree in computer science, information systems, or a related field; AND two (2) years of experience installing, maintaining and troubleshooting personal computer/network/server hardware and software; OR an equivalent combination of education, training, and experience.

Required Knowledge

Required Knowledge and Skills

• Local area network hardware and software capabilities and installation techniques.
• Standard personal computer system hardware and business application software operating capabilities and limitations.
• Use of specified computer applications involving word processing, office automation and/or standard report generation.
• Techniques in regard to the installation and maintenance of personal computer and network hardware and software.
• Record keeping principles and practices
• Documentation and user instruction methods and techniques.
• Correct business English, including spelling, grammar, and punctuation.

Required Skills

• Installing, maintaining, and troubleshooting network hardware and software; familiar with TCP/IP, best practices in cabling/cable management, cisco switches, routers, and network cards.
• Maintaining and troubleshooting phone systems (PBX, VoIP).
• Installing, maintaining and troubleshooting personal computer hardware and software including peripheral equipment; familiar with Microsoft operating systems, desktop applications, and email.
• Analyzing user needs, evaluating and recommending appropriate hardware and software solutions, and providing budgetary numbers.
• Performing backup and restoration services.
• Recognizing security/virus issues and solutions.
• Maintaining accurate records of work performed.
• Preparing clear and concise documentation, user instructions, reports, correspondence, and other written materials.
• Working without close supervision in standard work situations.
• Multi-tasking between project and event-driven work.
• Using initiative and independent judgment within established procedural guidelines.
• Contributing effectively to the accomplishment of team or work unit goals, objectives, and activities.
• Establishing and maintaining effective working relationships with a variety of individuals contacted in the course of the work.

Physical/Mental Requirements

The physical demands described herein are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Mobility to work in an office setting, use standard office equipment and stamina to sit for extended periods of time; strength to lift and carry up to 20 pounds; vision to read printed materials and computer screens; and hearing and speech to communicate in person or over the telephone.

Working Environment

Work is performed in an office setting. Work may be subject to travel.

Find Your Place at Pace - We need you - your curiosity, your talents, and your drive - to help us advance this important work.

Benefits

When you join Pace, you commit to work that makes a positive impact on our communities and our world. We commit to supporting you with benefits and perks that make a positive impact on your life. Full-time roles are eligible for our comprehensive benefits program which includes competitive salaries, medical, dental vision, 401K retirement savings plan (100% vested immediately in the employer match), life, disability and voluntary benefits, paid time off for holiday, sick and vacation days, HSA, wellness program, flexible spending accounts, tuition reimbursement, Employee Assistance program, parental leave, optional legal coverage and ID theft.

Equal Opportunity Employer Pace provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, creed, color, religion, genetics, protected veteran status, national origin, sex, age, disability, marital status, sexual orientation, gender identity or expression, citizenship, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.