IT Operations Technician

PDS Tech, Inc.; Lewisville (TX); On-site; USD 41,000 - 47,000; Full time

Job summary

PDS Tech, Inc. is seeking an IT Operations Technician for on-site duties in Sedalia, MO. The role involves configuring, operating, and maintaining enterprise systems while supporting internal IT partners.

The candidate will provide technical support to employees, install and configure equipment, and help manage software licensing and inventory. On-call rotation may include evenings and weekends, with certification goals within the first year.

Qualifications

• 1 year of technical experience supporting users with hardware, software, administration and IT customer support.
• IT related associate degree, or 2 years of equivalent recent experience.

Responsibilities

• Provide technical support to employees via phone, email, chat, and the ticketing system; provide in-person support to onsite employees and remote support to other locations.
• Order, configure, and deploy new equipment and manage used inventory
• Assist in the implementation/installation, maintenance/troubleshooting, and licensing of software and applications
• Troubleshooting and maintaining IT infrastructure equipment such as computers/laptops, phones, servers, access control systems and network devices
• Create and support user account and group membership setups
• Support project work as assigned
• Create and maintain documentation regarding incidents, projects, and inventory
• Work a rotational on-call IT support schedule that may include evenings and weekends as needed
• Must obtain AZ-900 Certification, MD-102, and AZ-104 Certification within the first year

Skills

Customer service

Communication

Teamwork

Problem solving

Dependability

Attention to detail

Judgment/Decision Making

Infrastructure knowledge

Education

IT related associate degree

2 years of equivalent experience

Tools

Windows OS

Office/Outlook

Microsoft Intune

PowerShell

MDM

Job description

IT Operations Technician

Start: ASAP

Location: Sedalia, MO – work is ONSITE

Contract Length: 6 months, contract-to-HIRE

Shift: Mon-Fri, 8:00a - 5:00p

Pay: $30.00 - $34.00 per hour (depending on experience)

*Candidate must be a U.S. Citizen or GC Holder / Perm Resident.*

This position is responsible for configuring, operating, and maintaining various enterprise-wide systems as well as supporting internal IT partners across the enterprise.

The IT Operations Technician will provide technical support to COMPANY as required.

Installing, configuring, testing, and supporting various business applications and infrastructure hardware (networking, computers, camera systems, wireless hand-held devices, etc.).

Responsibilities include but are not limited to:

• Provide technical support to employees using phone, email, chat, and the ticketing system; provide in-person support to onsite employees and remote support to other locations
• Order, configure, and deploy new equipment and manage used inventory
• Assist in the implementation/installation, maintenance/troubleshooting, and licensing of software and applications
• Troubleshooting and maintaining IT infrastructure equipment such as computers/laptops, phones, servers, access control systems and network devices
• Create and support user account and group membership setups
• Support project work as assigned
• Create and maintain documentation regarding incidents, projects, and inventory
• Work a rotational on-call IT support schedule that may include evenings and weekends as needed
• Must obtain AZ-900 Certification, MD-102, and AZ-104 Certification within the first year

Minimum Qualifications:

• 1-year technical experience supporting users with hardware, software, administration and IT customer support as defined in the responsibilities.
• IT related associate degree, or 2 years of equivalent recent experience

Detailed Selection Criteria:

• Customer Service and Personal Service – The ability to effectively anticipate and meet internal customer needs and the ability to adjust approach based on the situation.
• Communication Skills - The ability to give full attention to what others are saying and communicating information so that others will understand.
• Teamwork - Working as part of a coordinated effort with others to achieve a common goal.
• Problem Solving/Troubleshooting - Identifying problems and analyzing or reviewing related information to develop and evaluate options and implement solutions.
• Dependability - Being reliable, responsible, and committed to fulfilling obligations in an organized and timely manner.
• Attention to Detail - Thorough in accomplishing tasks, no matter how small they may be, and taking care to make sure that expectations are met.
• Judgment/Decision Making - Considering the relative costs and benefits of potential actions to choose the most appropriate one.
• Infrastructure Hardware/Software Knowledge - Knowledge of computers, electronic equipment, and computer hardware and software.

Preferred Qualifications:

• Experience installing, configuring, and troubleshooting MS Windows, Office, Outlook, and other basic Windows applications
• Experience troubleshooting networking equipment, Conference rooms audio/visual, and access control systems/cameras/badges
• Experience with workstation imaging software and an MDM solution such as Microsoft Intune
• Experience in a heavy industrial setting
• SAS Platform experience
• Microsoft PowerShell Experience
• Cloud Management Experience
• Microsoft ADO Experience
• Experience working in a Scrum project management framework

Safety is the most important part of all jobs within COMPANY; therefore, candidates must be able to demonstrate the ability to initiate, lead, and uphold safety policies, practices, procedures, and housekeeping standards at all times.

Pay Details

$30.00 to $34.00 per hour

Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.

Equal Opportunity Employer/Veterans/Disabled

Military connected talent encouraged to apply

To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.pdstech.com/candidate-privacy

The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

• The California Fair Chance Act
• Los Angeles City Fair Chance Ordinance
• Los Angeles County Fair Chance Ordinance for Employers
• San Francisco Fair Chance Ordinance

Massachusetts Candidates Only

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.