IT Operations Technician

Epic; Harrisburg (Dauphin County); On-site; USD 55,000 - 65,000; Full time

Job summary

Epic is looking for an IT Operations Technician to join their team in Madison, WI. This entry-level role involves monitoring and troubleshooting the Hosting infrastructure, requiring strong investigative and communication skills. Applicants must relocate to Madison and have a background of academic and professional success.

Benefits

Financial relocation assistance

Comprehensive health benefits

Merit-based compensation

Bonuses and stock grants

Qualifications

• Relocation to Madison, WI area required.
• COVID-19 vaccination needed.
• Eligibility to work in the U.S. without sponsorship.

Responsibilities

• Monitor the Hosting infrastructure stack.
• Troubleshoot network, hardware, virtualization, and presentation problems.
• Connect with healthcare organizations to address issues.

Skills

Interpersonal skills

Communication

Initiative

Leadership

Troubleshooting

Education

Academic success

Tools

Internet networking protocols

Linux

TCP/IP

VMware

CompTIA+

CCNA

Network+

Linux+

Job description

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Please note that this position is based on our campus in Madison, WI, and requires relocation to the area. We recruit nationally and provide financial relocation assistance.

As an IT Operations Technician with Epic Hosting, you will be part of the team's central nervous system- monitoring the entire Hosting infrastructure stack and responding swiftly to problems. You will employ investigative and troubleshooting skills across a variety of tools to identify and resolve both routine and complex network, hardware, virtualization, and presentation problems. You'll connect with contacts from healthcare organizations to address impact, communicate issues, and perform system build. Learn more about the team at https://careers.epic.com/Jobs/Hosting.

Live affordably in a city known for its rising tech talent.

Epic is located just outside Madison, Wisconsin, the second fastest growing market for tech talent in the United States and home to the state capital and the University of Wisconsin. Madison, a city surrounded by water, has received accolades for being the greenest city in America (NerdWallet), the best city for renters (SmartAsset), the fittest city in America (Fitbit), and the third best metro in the US for young professionals (Forbes Advisor).

More than just important work.

Our uniquely themed campus was designed to heighten your ability to get stuff done in your office, a conference room, or by the fireplace in a comfy chair. All meals are restaurant-quality but cost only a few dollars, and they’re prepared by a team comprised of kitchen talent from restaurants around the country. And, after five years here, you’ll earn a four-week sabbatical anywhere in the world. Staff have kayaked in Patagonia, attended a Beyoncé concert in Ireland, built a library in Tanzania, and run a marathon in Antarctica.

We offer comprehensive benefits to keep you healthy and happy as you grow in your life and career, and your merit-based compensation will reflect the impact your work has on the company and our customers. You'll also be eligible for annual raises and bonuses, as well as stock grants, which give you an even greater stake in the success of Epic and our customers. Healthcare is global, and building the best ideas from around the world into Epic software is a point of pride. As an Equal Opportunity Employer, we know that inclusive teams design software that supports the delivery of quality care for all patients, so diversity, equity, and inclusion are written into our principles. Please see our full non-discrimination statement at https://careers.epic.com/EEO.

Required Qualifications

• Relocation to the Madison, WI area (reimbursed)
• A history of academic and professional success
• Exceptional interpersonal, communication, initiative, and leadership abilities
• Available to work second or third shift hours
• Eligibility to work in the U.S. without sponsorship
• COVID-19 vaccination
  
  

Preferred Qualifications:

• Knowledge of Internet networking protocols and tools like TCP/IP, ping, and traceroute
• Knowledge of Linux, especially Ubuntu, Redhat, or CentOS
• CompTIA+, CCNA, Network+, or Linux+ certification
• Knowledge of VMware

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Information Technology

• Industries

  Computer Networking and Information Technology & Services

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