IT Operations Tech II - Desktop & End-User Support

Concentrix; Hickory (NC); On-site; USD 60,000 - 65,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Employee Assistance Program

401(k) retirement plan

Paid time off

Job summary

Concentrix, a global technology and services leader, seeks an experienced Technical II, IT Operations to provide end-user support across desktop, network, telephony, and applications. You will manage Windows workstations, perform imaging, software deployment, and hardware repairs while ensuring SLAs are met.

The role requires strong communication, ITIL-aligned ticket resolution, and collaboration with vendors to maintain a resilient IT environment. Onsite work in the United States is expected.

Qualifications

• 5+ years in desktop/laptop hardware and software support in Windows environments.
• Certifications such as CompTIA A+, Desktop+, MCSA/MCSE and/or CCNA preferred.
• Proficient with Windows 11 and related desktop/laptop technologies.
• Experience with Remedy ticketing and ITIL-based processes.

Responsibilities

• Build and support Windows workstations and laptops with image builds, testing and patches.
• Install, configure and support all desktop applications.
• Diagnose, repair, and replace hardware as needed.
• Manage and resolve tickets within SLAs using Remedy.
• Collaborate with vendor contacts to resolve issues in the desktop/laptop environment.
• Oversee testing and failover of business continuity plans.
• Support telephony issues and assist the telephony team.
• Maintain training rooms and hardware/software inventory.
• Coach users on software/hardware and devices.

Skills

Desktop support

Windows 11

Troubleshooting

Remedy ITIL

Active Directory

Lifting 50 lbs

Overtime flexibility

Education

Bachelor’s degree in Computer Science

Tools

SCCM

BigFix

Remedy

Job description

Concentrix, a global technology and services leader, seeks an experienced Technical II, IT Operations to provide end-user support across desktop, network, telephony, and applications. You will manage Windows workstations, perform imaging, software deployment, and hardware repairs while ensuring SLAs are met.

The role requires strong communication, ITIL-aligned ticket resolution, and collaboration with vendors to maintain a resilient IT environment. Onsite work in the United States is expected.