IT Operations Team Lead

Spherion Staffing, LLC; Telford (TN); On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

Medical

Prescription

Dental

Vision

AD&D

Life insurance

Short-term disability

401K

Job summary

Spherion Staffing, LLC is seeking a Local IT Operations Lead to manage site-level IT services, ensuring stability, security, and efficiency across nearby locations in Tennessee. You will provide both functional and disciplinary leadership to local IT Operators and link regional IT leadership with local teams.

Role emphasizes implementing IT standards, coordinating incidents, and driving service improvements while aligning with business needs. Working hours are 8:00 AM - 5:00 PM.

Qualifications

• Bachelor's degree in IT or related field.
• 5+ years of IT operations experience.
• Experience leading IT teams and coordinating with regional leadership.
• Strong ITIL/ITSM knowledge and practices.

Responsibilities

• Lead and manage local IT Operators with both functional direction and disciplinary leadership.
• Oversee day-to-day IT operations across multiple nearby locations.
• Coordinate incident, request, and change management processes per ITIL guidelines.
• Prioritize and manage critical incidents and operational issues for timely resolution.
• Implement regional IT strategies, standards, and security requirements at the local site.
• Manage and integrate external service providers into local IT operations.
• Ensure high system availability, performance, and service quality.
• Drive continuous improvement of local IT services and processes.
• Support IT rollouts and transformation initiatives.
• Plan and allocate local IT resources to priorities and business needs.
• Maintain active stakeholder management with local business units and regional IT leadership.

Skills

ITIL/ITSM

Leadership

Stakeholder Mgmt

Incident Management

Communication

IT Infrastructure

Education

Bachelor's in IT

Tools

ITIL Tools

Job description

The Local IT Operations Lead is responsible for managing IT operations across multiple related locations, ensuring stable, secure, and efficient site-level IT services. This role provides both functional and disciplinary leadership to local IT Operators and serves as the key connection between regional IT leadership and local operational teams. The position ensures that global and regional IT standards, strategies, and security requirements are implemented effectively while accounting for local business needs, site-specific requirements, and operational realities.

Responsibilities

• Lead and manage local IT Operators, including both functional direction and disciplinary leadership.
• Oversee and assure day-to-day IT operations across multiple nearby locations.
• Coordinate incident, request, and change management processes in alignment with ITIL-oriented practices.
• Prioritize, escalat, and manage critical incidents and operational issues to ensure timely resolution.
• Implement regional IT strategies, standards, and security requirements at the local site level.
• Manage and integrate external service providers into local IT operations.
• Ensure high system availability, strong performance, and consistent service quality.
• Drive continuous improvement of local IT services, support processes, and operational workflows.
• Support IT rollouts, transformation initiatives, and project implementation activities.
• Plan and allocate local IT resources to support operational priorities and business needs.
• Maintain active stakeholder management with local business units, regional IT leadership, IT Operators, and service providers.

Working hours: 8:00 AM - 5:00 PM

Skills

• 3+ years ITIL/ITSM experience.
• Experience providing functional and disciplinary leadership.
• Strong troubleshooting, problem-solving, and decision-making skills.
• Excellent communication, coordination, and stakeholder management abilities.
• Experience working with both internal teams and external service providers.
• Structured, process-oriented working style; ITIL knowledge is preferred.
• Strong service mindset and customer-focused approach.

Education

• Bachelors

Experience

• 4-7 years

Qualifications

• Bachelor's degree in Information Technology, related field and 5+ years previous
• Strong technical understanding of IT infrastructure and IT operations.
• Experience in operational IT support, including incident, problem, and change management.
• Ability to translate strategic IT requirements into practical operational execution.

Pay and Benefits

Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Spherion offers a comprehensive benefits package, including:

• medical
• prescription
• dental
• vision
• AD&D
• life insurance offerings
• short-term disability
• 401K plan

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Spherion, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact [e-mail].