IT Operations Systems Specialist

Benchmark Insurance Group; Houston (TX); On-site; USD 60,000 - 85,000; Full time

Job summary

Benchmark Insurance Group is seeking an IT Systems Specialist to take full ownership of IT setup, access management, and ongoing employee support in Texas. You will ensure a seamless onboarding experience and maintain system security while troubleshooting IT issues to keep the team running smoothly.

With internal IT operations, this is a great opportunity to refine onboarding, optimize system management, and enhance security protocols for a growing organization.

Qualifications

• Experience in IT support, IT operations, or a related role.
• Strong knowledge of IAM, email systems, and enterprise software.
• Ability to troubleshoot hardware, software, and network issues.
• Understanding of cybersecurity best practices.
• Excellent problem-solving and communication skills.
• Ability to work independently and improve IT processes.

Responsibilities

• Onboarding New Hires: Create company email accounts and provision necessary permissions.
• IT Support & Troubleshooting: Assist employees with system-related issues and IT tickets.
• System Maintenance & Security: Regularly update and patch systems; manage IAM/SSO/MFA.
• Offboarding & Access Management: Remove departing employees’ access and redirect emails.
• Process Optimization: Improve onboarding/offboarding workflows and automate tasks.

Skills

IT support

IT operations

IAM

Email systems

Cybersecurity

Problem solving

Communication

Independent work

Tools

Google Workspace

Microsoft 365

Job description

Why Benchmark Insurance Group?

At Benchmark Insurance Group, we’re not just another agency—we’re an industry leader in commercial insurance solutions, providing innovative, tech-driven services to businesses across Texas and beyond. As one of the fastest-growing MGAs/Retail Brokers in Texas, we integrate market-leading technology to enhance insurance distribution and underwriting.

This is your opportunity to be a part of a company that values innovation, efficiency, and customer excellence—all while offering a collaborative and rewarding work environment!

About the Role

We’re looking for an IT Systems Specialist to take full ownership of IT setup, access management, and ongoing employee support. This role ensures a seamless onboarding experience for new hires, maintains system security, and troubleshoots IT issues to keep our team running smoothly.

With IT operations now being managed internally, this is a great opportunity to build and refine our onboarding process, optimize system management, and enhance security protocols.

Responsibilities

• Onboarding New Hires: Create company email accounts and provision necessary permissions. Set up and install required software and tools for employees. Ensure proper access to internal systems based on job roles.
• IT Support & Troubleshooting: Assist employees with system-related issues (software, access). Respond to and resolve IT tickets in a timely manner. Coordinate with vendors for hardware repairs and replacements.
• System Maintenance & Security: Regularly update and patch company systems and software. Manage identity & access control (IAM, SSO, MFA). Monitor system performance and ensure compliance with IT security policies.
• Offboarding & Access Management: Securely remove departing employees’ access to company systems. Redirect emails to relevant team members as needed. Ensure all IT assets are collected and accounted for.
• Process Optimization: Improve and document IT onboarding/offboarding workflows. Automate repetitive IT tasks to enhance efficiency.

Requirements

• Experience in IT support, IT operations, or a related role.
• Strong knowledge of identity & access management (IAM), email systems (Google Workspace, Microsoft 365), and enterprise software.
• Ability to troubleshoot hardware, software, and network issues.
• Understanding of cybersecurity best practices.
• Excellent problem-solving and communication skills.
• Ability to work independently and improve IT processes.

Nice to Have

• Experience with automation tools for onboarding/offboarding.
• Familiarity with MDM (Mobile Device Management) solutions like Intune or Jamf.
• Basic scripting skills (PowerShell, Bash, or Python).

Training

Training will be provided for a week on what to do and how to do.

Why Join Us?

• Opportunity to build and refine IT onboarding from the ground up.
• Hands-on role with a mix of onboarding, security, and system management.
• Career growth in IT operations and security.
• Competitive salary and benefits.