IT Operations Support Senior Associate #1066513

Fasttek; Louisville (KY); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

Medical and Dental

Vision

PTO

Long Term Disability

Life Insurance

401(k) with match

Job summary

FastTek Global is seeking an IT Operations Support Senior Associate to back the Louisville Assembly Plant. You will join the Site IT team, troubleshoot plant-floor systems, and contribute to digital manufacturing initiatives.

The role requires broad IT infrastructure and application support, with on-site presence and the ability to work across global teams to meet productivity goals.

Qualifications

• Strong written and verbal communication skills.
• Ability to multitask and manage multiple projects.
• Adapt communications for diverse audiences including operators and management.
• Self-starter who takes initiative and works with minimal supervision.
• Reliable, dependable and punctual; able to lift 50 lbs and walk 1-2 miles per shift.

Responsibilities

• Support a multi-shift operation in a manufacturing plant.
• Work on site with flexible hours to support weekend production when needed.
• Provide IT applications, infrastructure, OS, and productivity tool support.
• Interface with corporate IT and business owners to prioritize improvements.
• Resolve incidents; provide triage and plan continuity with international teams.
• Maintain and share accurate support documentation.
• Support local network equipment in a Cisco-based environment.
• Support Windows and Linux servers across physical and virtual environments.
• Support Factory of Tomorrow deployments and IIOT initiatives.

Skills

IT Operations

Operations Support

Technical Troubleshoot

IT Support

Technical Customer Support

Technical Support

Education

High School Diploma / GED

Bachelor's Degree

4-year undergraduate degree

Tools

Windows Server

Linux Server

Cisco Routers / Switches

Cisco SDA

SharePoint / Azure / InTune / AD / ADFS

VMware vSphere

Windows Client OS

Office365

iOS / Android devices

Printers / Peripherals

Job description

Louisville, Kentucky IT Operations Support Senior Associate #1066513

Position Description:

Position Overview/Description:

This is an Information Technology Operations based role that supports the Louisville Assembly Plant - home of the Fathom. Louisville prides itself on being a leader in vehicle technology. This is an outstanding opportunity to be a member of the plant's Site IT team and to assist in redefining and reimagining how Site IT lends support to the manufacturing team. As a member of Site IT you will be hands-on in helping the plant produce Built Our Tough vehicles. As part of the job responsibilities, you will be engaged to support a broad range of Our IT infrastructure and application services in use daily to produce our high-quality vehicles. You will also lend your knowledge and experiences to support process improvement efforts toward flexible and lean manufacturing, enabling Factory of Tomorrow (e.g., IIOT, software-defined networks, next-generation error proofing, digital solutions, and various mobility solutions) along with supporting the legacy manufacturing systems within the facility. The successful candidate will work with global teams for technical troubleshooting, data analysis, and problem resolution of plant floor applications and infrastructure; as well as leading various efforts to ensure all supported applications meet Ours productivity goals. You will also interface daily with all plant business operations, from assembly and industrial controls to quality and finance. This position provides an excellent opportunity to expand your IT skillset while becoming proficient in manufacturing operations at Our Motor Company.

Job Requirements:

• A 2-year or higher college degree
• An eagerness to learn, embrace, and practice within our defined IT Operations
• A strong desire to learn manufacturing and business practices from our IT perspective
• A broad business and manufacturing mindset
• An understanding of computer-based tools, computing infrastructure, and an interest in processes that support manufacturing operations
• A willingness to work in a high-pressure production environment
• An utmost commitment to support a 24x7 operation
• A willingness to learn, adapt, and embrace new technologies
• A willingness to get hot, cold, and dirty in a semi-tempered plant floor environment

The successful candidate should have the following qualifications:

• Strong written and verbal communication skills
• Ability to multi-task; manage multiple tasks/projects
• The ability to efficiently adjust communications effectively across all audience levels of varying competencies and diversities (line operator, supervisor, engineer, area management, plant management, business vendors, and globally distributed & cross functional IT support teams)
• A motivated self-starter who can take initiative in identifying, investigating, and solving problems without supervision
• The candidate must be reliable, dependable, and punctual
• Able to safely lift 50 lbs without assistance and be able to walk 1-2 miles per shift

Skills Required:

• IT Operations, Operations Support Systems, Technical Troubleshoot, IT Support, Technical Customer Support, Technical Support

Experience Required:

The successful candidate will have or be willing to quickly learn the following:

• Microsoft Windows and Linux server administration experience
• Cisco routers and switches experience, including basic staging, troubleshooting and cabling
• Cisco software-defined architecture (SDA) troubleshooting and implementation experience
• Microsoft SharePoint, Azure / InTune, and Active Directory / ADFS experience
• VMWare vSphere experience
• Microsoft Windows client OS experience
• Microsoft Office365 experience
• Apple iOS, iPhones, iPads experience
• Android device experience
• Computer, printer, handheld terminal, monitor, and other peripheral support experience

Experience Preferred:

• Desired, but not required; qualifications, degrees, experiences Plant floor manufacturing experience
• Plant floor automation (Rockwell Control systems, PLCs, etc)
• PowerShell scripting
• 4-year undergraduate degree

Education Required:

• High School Diploma / GED

Education Preferred:

• Bachelor's Degree

Additional Information:

Responsibilities:

• Support a multi-shift operation in a manufacturing plant
• Must be able to work on site with flexible hours in support a multi-shift operation and support weekend production when necessary
• Provide technical support (IT Applications, Infrastructure, operating systems, end-user-productivity tools) to plant business customers throughout a manufacturing space
• Interface with corporate IT and business owners to prioritize improvement efforts
• Support Plant Floor Systems / Corporate teams in resolving incidents; provide triage, execute business continuity plans, support escalations, and provide "hands and feet" support with our international support team (DBA, Server Operations, Ops Control, Network Operations, etc)
• Focus on the integration / long term maintenance of applications and hardware
• Assist the Site IT Manager with managing assignments and workload
• Develop, maintain, and share accurate support documentation
• Support of local network equipment in a Cisco based environment
• Support of local servers across both physical and virtual environments in a Windows and Linux based ecosystem
• Support of Factory of Tomorrow deployments and expansion efforts utilizing IIOT, iOS, software-defined network, mobile, and Android based equipment

Additional Info:

At FastTek Global, Our Purpose is Our People and Our Planet. We come to work each day and are reminded we are helping people find their success stories. Also, Doing the right thing is our mantra. We act responsibly, give back to the communities we serve and have a little fun along the way.

We have been doing this with pride, dedication and plain, old-fashionedhard work for 24 years!
FastTek Global is financially strong, privately held company that is 100% consultant and client focused.
We've differentiated ourselves by being fast, flexible, creative and honest. Throw out everything you've heard, seen, or felt about every other IT Consulting company. We do unique things and we do them for Fortune 10, Fortune 500, and technology start-up companies.
Our benefits are second to none and thanks to our flexible benefit options you can choose the benefits you need or want, options include:

• Medical and Dental (FastTek pays majority of the medical program)
• Vision
• Personal Time Off (PTO) Program
• Long Term Disability (100% paid)
• Life Insurance (100% paid)
• 401(k) with immediate vesting and 3% (of salary) dollar-for-dollar match

Plus, we have a lucrative employee referral program and an employee recognition culture.