IT Operations & Support Coordinator

BlueScope Buildings North America, Inc.; Annville (Lebanon County); On-site; USD 60,000 - 80,000; Full time

Benefits offered by this job

Health insurance

Life insurance

Short‑ and long‑term disability

Paid time off

Retirement plan

Job summary

BlueScope Buildings North America, Inc. is seeking a Regional System Support Specialist to install, maintain, and support IS hardware and software across the region.

The role may also recommend solutions spanning multiple locations to improve productivity and reliability. The ideal candidate will bring 5 years of desktop, network, and hardware support experience, with strong PC/server management skills and a relevant undergraduate degree preferred.

Qualifications

• High school diploma or equivalent.
• 5 years of relevant experience in desktop support, network administration, and computer hardware support.
• Proficiency with PC and server management systems.

Responsibilities

• Set initial priority of requests in Service Pro and assign appropriate resources.
• Manage site assets, inventory, and systems.
• Proactively monitor and maintain systems to support business productivity.
• Load and maintain authorized software on PCs.
• Place requisitions for new hardware and software once approved.
• Participate in the selection of team members as directed by the manager.
• Coordinate tasks with team members and provide feedback.
• Participate in and make recommendations during team meetings.
• Collaborate with peers to understand and support new technologies deployed within the company.

Skills

Desktop support

Network administration

Computer hardware support

PC/server management

Education

High school diploma or equivalent

Undergraduate degree in computer science or related field

Job description

Company Description

For over 100 years, BlueScope has built on a reputation for quality brands and products, advanced technology, and a customer‑first spirit. As one of the world’s largest manufacturers of building solutions, our diverse and inspired workforce is committed to bettering the communities we serve through breakthrough thinking and innovation. Your ideas can help shape our future – we look forward to hearing them!

The Regional System Support Specialist installs, maintains, and supports all IS‑related hardware and software. The Specialist may also recommend solutions that span their specific locations.

Responsibilities

• Set initial priority of requests in Service Pro and assign appropriate resources
• Manage site assets, inventory, and systems
• Proactively monitor and maintain systems to support business productivity
• Load and maintain authorized software on PCs
• Place requisitions for new hardware and software once approved
• Participate in the selection of team members as directed by the manager
• Coordinate tasks with team members and provide feedback
• Participate in and make recommendations during team meetings
• Collaborate with peers to understand and support new technologies deployed within the company

Minimum Qualifications

• High school diploma or equivalent
• 5 years of relevant experience in desktop support, network administration, and computer hardware support
• Proficiency with PC and server management systems

Preferred Qualifications

• Undergraduate degree in computer science or a related field

Additional Information

The preceding responsibilities and tasks indicate the general nature of work performed. They are not intended as a comprehensive inventory of all duties required of the associate. Additional duties may be assigned. Other competencies, goals, and performance measures are set at the department level.

Benefits

BlueScope offers a total compensation plan and an outstanding benefits package that includes health insurance, life insurance, short‑ and long‑term disability, paid time off, and retirement.

EEO: Employer/M/F/Disabled/Protected Veteran.
BlueScope is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, or disability.