IT Operations Specialist IAM (100% Remote)

Vori Health Inc.; Nashville (TN); Remote; USD 70,000 - 82,000; Full time

Job summary

Vori Health is seeking an IT Operations Specialist IAM to own day-to-day access control and help mature IAM practices across a nationwide remote organization, enabling secure, compliant clinical workflows.

You will work hands-on with Entra ID, RBAC, MFA, and SAML/OIDC, collaborating with teams to ensure reliable, scalable IT services for clinicians and staff.

This role supports a remote-first healthcare tech environment and offers a remote work setup with a focus on identity and security.

Qualifications

• 3+ years of experience in IT Operations, Security, or Access Control.
• Strong experience administering Entra ID or similar cloud IAM solution.
• Experience supporting remote-first or distributed teams.
• Strong troubleshooting skills across SaaS applications, endpoints, and identity systems.
• Excellent communication skills and a customer-focused mindset.
• Experience operating in regulated environments (healthcare, fintech, or similar)

Responsibilities

• Systems Ownership & Administration: Manage Entra ID tenants, users, groups, licenses, and directory integrations.
• Access Management & Governance: Implement RBAC, manage identity lifecycles, and perform access reviews.
• Security & Authentication: Configure PIM, Conditional Access, MFA, and SAML/OIDC SSO integrations for SaaS apps.
• Messaging Applications: Administer Teams/Slack/Zoom settings, access, and integrations.
• Business Applications: Configure Access Management for business applications and automate onboarding/offboarding.
• Employee Onboarding & Offboarding: Own end-to-end onboarding/offboarding processes and provisioning.
• IT Operations & End-User Support: Escalation point for complex IT issues, ensure high availability of core IT systems.
• Process Improvement & Documentation: Create runbooks, SOPs, and mature access management practices.

Skills

Entra ID

Cloud IAM

Remote support

SaaS troubleshooting

Communication skills

Healthcare IT

Tools

PIM

Conditional Access

MFA

SAML/OIDC SSO

Teams

Job description

IT Operations Specialist IAM (100% Remote)

Job Category: Technology

Requisition Number: ITOPE001157

• Posted : August 28, 2026
• Full-Time
• Remote
• Salary Range : $70,000 USD to $82,000 USD

Locations

Showing 1 location

Description

Who We Are:

Vori Health is an award-winning, nationwide, virtual-first, musculoskeletal medical practice focused on evidence-based care that treats the whole person. Using a unique care model to help patients find the best path forward, Vori Health connects patients to a trained care team that includes a nonoperative physical medicine physician, a health coach navigator, and a physical therapist who manage the initial patient assessment and then work to coordinate all aspects of care. We are on a mission to empower humanity to lead a healthier life.

What You’ll Do:

The IT Operations Specialist will own day-to-day IT Access Control, serve as an escalation point for complex issues, and help mature IT Identity and Access Management practices across the organization. This role blends hands-on technical execution, process improvement, and cross-functional collaboration in a healthcare environment. This role is critical to ensuring reliable, secure, and efficient technology experiences for both employees and clinicians, directly enabling high-quality patient care.

Essential Functions

Systems Ownership & Administration

• Manage Entra ID tenants, users, groups, licenses, and directory integrations.
• Access Management & Governance
  • Implement Role-Based Access Control (RBAC), manage identity lifecycles (joiners, movers, leavers), and perform access reviews/audits.
• Security & Authentication
  • Configure and maintain Privileged Identity Management (PIM), Conditional Access policies, MFA, and SAML/OIDC SSO integrations for SaaS applications.
• Messaging Applications (Teams, Slack, Zoom)
  • Administer workspace settings, user access, channels, and integrations
  • Support secure and compliant access and application delivery practices across the organization
• Business Applications
  • Configure and support Access Management for applications procured by business to optimize, automate, and improve efficiency for onboarding and offboarding
  • Ongoing management of administrative access controls to support application security, prevent data exfiltration, and maintain automated security and application patching

Employee Onboarding & Offboarding

• Own and continuously improve end-to-end employee onboarding and offboarding processes
• Provision hardware, accounts, system access, and security controls for new hires
• Partner with People Ops, Security, and Compliance teams to ensure onboarding meets healthcare and privacy requirements
• Ensure timely deprovisioning and asset recovery during offboarding

Security, Compliance & Best Practices

• Support IT security initiatives aligned with HITRUST, SOC2, HIPAA and healthcare data protection standards
• Complete UAR access reviews, and documentation of IT processes and controls
• Partner with Security and Compliance teams to remediate risks and implement controls

IT Operations & End-User Support

• Serve as an escalation point for complex IT support issues across corporate and clinical teams
• Ensure high availability, performance, and reliability of core IT systems supporting telehealth operations
• Proactively identify operational gaps and implement improvements to reduce incidents and support friction
• Support a distributed, remote workforce with a focus on clinician and care team workflows

Process Improvement & Documentation

• Create and maintain clear IT documentation, runbooks, and standard operating procedures
• Help mature IT Access management practices (least privilege, RBAC, just-in-time access)
• Contribute to tooling evaluations and implementations as the organization scales

Who You Are

Required:

• 3+ years of experience in IT Operations, Security, or Access Control
• Strong experience administering Entra ID or similar cloud IAM solution
• Experience supporting remote-first or distributed teams
• Strong troubleshooting skills across SaaS applications, endpoints, and identity systems
• Excellent communication skills and a customer-focused mindset
• Experience operating in regulated environments (healthcare, fintech, or similar)

Nice-to-Haves:

• Microsoft Certified: Identity and Access Administrator Associate (SC-300), MS-102 (Administrator Expert), or similar.
• Knowledge of HITRUST, HIPAA, SOC 2, or healthcare IT compliance standards
• Experience with device management, MAM, and endpoint security tools
• ITIL or other ITSM framework exposure

Work authorization/security clearance requirements:

• Authorized or able to provide required documents to work in United States or Canada.

Physical Requirements/Work Environment:

• Remote work environment.
• While performing the duties of this job, the employee may be regularly required to stand, sit, talk, hear, reach, stoop, kneel, and use hands and fingers to operate a computer, telephone, and keyboard.
• Specific vision abilities required by this job include close vision requirements due to computer work.
  

EEO Statement:

Vori Health is an Equal Opportunity Employer. We are committed to a work environment that supports, inspires and respects all individuals without discrimination on the basis of race, color, religion, sex, sexual orientation, gender identity, marital status, age, disability, national or ethnic origin, military service status, citizenship or other protected characteristics.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.