IT Operations Specialist

R.W. Mercer Co.; Raleigh (NC); Remote; USD 50,000 - 70,000; Full time

Job summary

A leading company in the construction industry is seeking an IT Operations Specialist to enhance their remote operations. The successful candidate will manage IT infrastructure, handle troubleshooting, and collaborate with teams to ensure high-quality service delivery. Ideal for individuals with at least two years of experience, this role offers the chance to optimize IT workflows in a supportive environment.

Qualifications

• 2+ years experience in IT operations, system administration, or technical support.
• Familiarity with Windows, Linux, and cloud platforms.
• Strong problem-solving and communication skills.

Responsibilities

• Monitor and maintain IT infrastructure, including servers and networks.
• Troubleshoot and resolve hardware and software issues.
• Document processes for compliance and knowledge sharing.

Skills

System Administration

Troubleshooting

Communication

Problem Solving

Tools

AWS

Azure

Monitoring Tools

Job description

We are looking for a proactive and technically skilled IT Operations Specialist to join our remote team. You will be responsible for managing, monitoring, and maintaining IT infrastructure and services to ensure seamless business operations. This role involves troubleshooting, system administration, and collaborating with cross-functional teams to optimize IT workflows and resolve technical issues efficiently.

Key Responsibilities

Monitor and maintain IT infrastructure, including servers, networks, and cloud services

Troubleshoot and resolve hardware, software, and network issues remotely

Manage user access, permissions, and account provisioning

Deploy, configure, and update software and systems

Document processes, incidents, and resolutions for knowledge sharing and compliance

Collaborate with IT teams to implement improvements and automate operational tasks

Ensure security protocols and best practices are followed across IT systems

Qualifications

2+ years experience in IT operations, system administration, or technical support

Familiarity with operating systems (Windows, Linux), cloud platforms (AWS, Azure), and networking concepts

Experience with monitoring tools and IT service management (ITSM) platforms

Strong problem-solving and communication skills

Ability to work independently in a remote environment and handle multiple tasks effectively.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Information Technology

• Industries

  Construction

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