IT Operations & ServiceNow Intern: Dashboards & Change Mgmt

InComm Payments; Atlanta (GA); On-site; USD 13,000 - 20,000; Part time

Job summary

InComm Payments is seeking a motivated IT Operations & ServiceNow Intern in Atlanta to split time between Service Mapping and Operations Readiness & Change Management. You will gain hands-on experience in IT service management, process documentation, and data visualization while contributing to real enterprise IT projects.

Ideal candidates are a junior or rising senior at a local university with a 3.0+ GPA, graduating December 2027 or May 2028, pursuing MIS or CIS.

Qualifications

• Junior or rising senior enrolled at a Atlanta university.
• GPA 3.0 or higher.
• Expected graduation Dec 2027 or May 2028.
• Pursuing MIS or CIS or related field.

Responsibilities

• Phase 1: Map servers to applications in CMDB and link partners for impact assessments.
• Phase 1: Assist in hardware asset mapping in HAM module.
• Phase 2: Document change management processes and create templates.
• Phase 2: Build an Operations Readiness Dashboard using Power BI.
• Phase 2: Validate job aids against ServiceNow workflows.

Skills

Communication skills

Multitasking

Proactive attitude

Fast-paced environment

Education

Bachelor's in MIS or CIS

Tools

Microsoft Office

Power BI

Job description

InComm Payments is seeking a motivated IT Operations & ServiceNow Intern in Atlanta to split time between Service Mapping and Operations Readiness & Change Management. You will gain hands-on experience in IT service management, process documentation, and data visualization while contributing to real enterprise IT projects.

Ideal candidates are a junior or rising senior at a local university with a 3.0+ GPA, graduating December 2027 or May 2028, pursuing MIS or CIS.