IT Operations & Security Lead for Distributed Teams

Jobtailor; Charlotte (NC); On-site; USD 90,000 - 120,000; Full time

Job summary

Jobtailor is seeking an experienced IT Operations professional to manage day-to-day IT support for office and field teams, oversee help desk, and administer Microsoft 365 across Teams, SharePoint, Outlook, and Office. You will also handle Entra ID/Azure AD IAM, VPN access, device management, and security controls for a distributed workforce.

You will build incident-response capabilities, support AI/ML governance, and partner with HR on IT safety policies while transitioning away from external

Qualifications

• Several years of hands-on IT across support, systems admin, and security.
• Strong Entra ID/Azure AD identity & access management.
• Cybersecurity fundamentals: endpoint protection, email security, DR, incident response.
• Microsoft 365 experience (Teams, SharePoint, Outlook)
• VPN + remote-access support for distributed teams.
• Endpoint/device management + IT asset/license management.
• Vendor/MSP management, ideally bringing services in-house.
• Systems‑integration literacy + SSO experience.
• Judgment to balance protection with enablement and build from scratch.
• Experience with SSO implementations or cutovers.
• Familiarity with Procore, Fexa, Sage Timberline, ProEst
• Exposure to AI/ML/LLM governance
• Business phone system administration
• Website/careers-page + ATS feed administration (Workable)
• Certifications: Security+, Microsoft Entra, Microsoft Azure, Microsoft 365, Cisco
• Experience supporting construction, facilities, or field-based workforce

Responsibilities

• Run day-to-day IT support for office and field teams
• Manage help desk, hardware/software issues, connectivity, and access
• Administer Microsoft 365, including Teams, SharePoint, Outlook, and Office
• Support VPN and remote access for a distributed workforce
• Own company phone systems
• Manage provisioning, deprovisioning, and role-based access in Entra ID/Azure AD
• Review and right-size software and SharePoint permissions
• Administer MFA, SSO, and secure access across platforms
• Manage standard device builds and endpoint management
• Run end-to-end new-hire setups
• Oversee equipment return, wiping, redeployment, and mobile plans
• Maintain IT asset records, licenses, purchasing, and budgeting
• Own endpoint protection, email security, patching, backups, and disaster recovery
• Build incident-response capability and lead response
• Own business continuity and redundancy planning
• Support new platforms and SSO rollout
• Provide systems-integration support across Procore, Sage, and Fexa
• Administer the company website, careers page, and ATS feed
• Partner with HR and leadership on IT safety, security, and acceptable-use policies
• Contribute technical guidance on AI/ML/LLM governance
• Manage transition off the external IT vendor
• Write SOPs and scalable IT process documentation
• Support remote and field workforces with mobile-first tools

Skills

IT Support

Systems Administration

Identity & Access Management

Endpoint Management

Cybersecurity Fundamentals

Microsoft 365

SSO Implementation

Entra ID/Azure AD

VPN Administration

Vendor/MSP Management

Education

Security+

Microsoft Entra

Microsoft Azure

Microsoft 365

Cisco Certifications

Tools

Procore

Sage

Fexa

Workable

Job description

Jobtailor is seeking an experienced IT Operations professional to manage day-to-day IT support for office and field teams, oversee help desk, and administer Microsoft 365 across Teams, SharePoint, Outlook, and Office. You will also handle Entra ID/Azure AD IAM, VPN access, device management, and security controls for a distributed workforce.

You will build incident-response capabilities, support AI/ML governance, and partner with HR on IT safety policies while transitioning away from external