IT Operations Programs Lead for Scalable Growth

OpenAI; California (MO); On-site; USD 140,000 - 180,000; Full time

Job summary

OpenAI is seeking a seasoned Program Manager to scale IT operations across the organization. You will lead cross‑functional programs, drive operational maturity, and align IT, Security, Engineering, Workplace, and other teams to support OpenAI’s rapid growth.

The role requires 10+ years in program management, a proven ability to build operating models, and a track record of delivering complex initiatives with measurable impact. Hybrid work and strong collaboration are emphasized.

Qualifications

• 10+ years of program management experience leading complex cross‑functional initiatives.
• Experience building and scaling operational processes, service models, and operating frameworks.
• Strong track record improving internal operations, workplace technology, or other large‑scale service programs.
• Excellent judgment and execution skills, with prioritization and momentum across teams.
• Strong communication and stakeholder management with technical and non‑technical partners.

Responsibilities

• Lead cross‑functional operational programs that improve scalability, consistency, and operational maturity.
• Drive operational excellence initiatives across IT Support, employee lifecycle operations, meeting room and calendaring services, onsite support, vending, and research support environments.
• Build operating models, readiness plans, escalation paths, governance cadences, and success metrics for complex operational programs.
• Partner with technical teams to ensure new deployments, infrastructure investments, and internal platforms are operationally ready and sustainably supported at scale.
• Drive high‑priority operational programs supporting company growth, including infrastructure expansion, operational integrations, and other emerging initiatives.
• Improve operational visibility, stakeholder alignment, and coordination across long‑running cross‑functional initiatives.
• Create clarity across complex operational programs by establishing clear ownership, execution plans, operational accountability, and durable follow‑through.
• Own intake, prioritization, coordination, and completion of operational work originating from cross‑functional teams and stakeholders.

Skills

Program management

Cross-functional leadership

Stakeholder management

Operational processes

Communication

Job description

OpenAI is seeking a seasoned Program Manager to scale IT operations across the organization. You will lead cross‑functional programs, drive operational maturity, and align IT, Security, Engineering, Workplace, and other teams to support OpenAI’s rapid growth.

The role requires 10+ years in program management, a proven ability to build operating models, and a track record of delivering complex initiatives with measurable impact. Hybrid work and strong collaboration are emphasized.