Program Manager - IT Operations

OpenAI; California (MO); On-site; USD 140,000 - 180,000; Full time

Job summary

OpenAI is seeking a seasoned Program Manager to scale IT operations across the organization. You will lead cross‑functional programs, drive operational maturity, and align IT, Security, Engineering, Workplace, and other teams to support OpenAI’s rapid growth.

The role requires 10+ years in program management, a proven ability to build operating models, and a track record of delivering complex initiatives with measurable impact. Hybrid work and strong collaboration are emphasized.

Qualifications

• 10+ years of program management experience leading complex cross‑functional initiatives.
• Experience building and scaling operational processes, service models, and operating frameworks.
• Strong track record improving internal operations, workplace technology, or other large‑scale service programs.
• Excellent judgment and execution skills, with prioritization and momentum across teams.
• Strong communication and stakeholder management with technical and non‑technical partners.

Responsibilities

• Lead cross‑functional operational programs that improve scalability, consistency, and operational maturity.
• Drive operational excellence initiatives across IT Support, employee lifecycle operations, meeting room and calendaring services, onsite support, vending, and research support environments.
• Build operating models, readiness plans, escalation paths, governance cadences, and success metrics for complex operational programs.
• Partner with technical teams to ensure new deployments, infrastructure investments, and internal platforms are operationally ready and sustainably supported at scale.
• Drive high‑priority operational programs supporting company growth, including infrastructure expansion, operational integrations, and other emerging initiatives.
• Improve operational visibility, stakeholder alignment, and coordination across long‑running cross‑functional initiatives.
• Create clarity across complex operational programs by establishing clear ownership, execution plans, operational accountability, and durable follow‑through.
• Own intake, prioritization, coordination, and completion of operational work originating from cross‑functional teams and stakeholders.

Skills

Program management

Cross-functional leadership

Stakeholder management

Operational processes

Communication

Job description

About the Team

The Employee Technology & Experience (ETX) team is responsible for delivering a world-class internal technology experience that enables employees to do their best work. We support and operate the employee-facing systems that keep the company moving quickly and efficiently.

ETX spans support, logistics, AV, identity, endpoints, SaaS administration, automation, enterprise tooling, and internal infrastructure operations. We partner closely with Security, Engineering, Workplace, Finance, People, and other teams to keep OpenAI’s internal technology reliable, scalable, and moving at the pace of the company.

About the Role

We are hiring a Program Manager to help scale how IT operates across OpenAI. This role will lead complex cross‑functional programs that improve operational maturity, streamline how teams work together, and turn high‑impact initiatives into durable operational capabilities. You will work across IT, Security, Engineering, Workplace, and other functions to drive alignment, remove friction, and help build the operational foundation needed to support OpenAI’s rapid growth.

You’ll be responsible for:

• Lead cross‑functional operational programs that improve scalability, consistency, and operational maturity.
• Drive operational excellence initiatives across IT Support, employee lifecycle operations, meeting room and calendaring services, onsite support, vending, and research support environments.
• Build operating models, readiness plans, escalation paths, governance cadences, and success metrics for complex operational programs.
• Partner with technical teams to ensure new deployments, infrastructure investments, and internal platforms are operationally ready and sustainably supported at scale.
• Drive high‑priority operational programs supporting company growth, including infrastructure expansion, operational integrations, and other emerging initiatives.
• Improve operational visibility, stakeholder alignment, and coordination across long‑running cross‑functional initiatives.
• Create clarity across complex operational programs by establishing clear ownership, execution plans, operational accountability, and durable follow‑through.
• Own intake, prioritization, coordination, and completion of operational work originating from cross‑functional teams and stakeholders.

We’re looking for someone with:

• 10+ years of program management experience leading complex cross‑functional initiatives in high‑growth, fast‑moving environments.
• Experience building and scaling operational processes, service models, and operating frameworks across technical and operational teams.
• A strong track record improving internal operations, workplace technology, support environments, or other large‑scale service‑oriented programs.
• Excellent judgment and execution skills, with the ability to drive prioritization, alignment, and sustained momentum across multiple teams and competing demands.
• Strong communication and stakeholder management skills, with the ability to operate effectively with both technical and non‑technical partners.

About OpenAI

OpenAI is an AI research and deployment company dedicated to ensuring that general‑purpose artificial intelligence benefits all of humanity. We push the boundaries of the capabilities of AI systems and seek to safely deploy them to the world through our products. AI is an extremely powerful tool that must be created with safety and human needs at its core, and to achieve our mission, we must encompass and value the many different perspectives, voices, and experiences that form the full spectrum of humanity.

We are an equal opportunity employer, and we do not discriminate on the basis of race, religion, color, national origin, sex, sexual orientation, age, veteran status, disability, genetic information, or other applicable legally protected characteristic.

For additional information, please see OpenAI’s affirmative action and equal employment opportunity policy statement.

Background checks for applicants will be administered in accordance with applicable law, and qualified applicants with arrest or conviction records will be considered for employment consistent with those laws, including the San Francisco Fair Chance Ordinance, the Los Angeles County Fair Chance Ordinance for Employers, and the California Fair Chance Act, for US-based candidates. For unincorporated Los Angeles County workers: we reasonably believe that criminal history may have a direct, adverse and negative relationship with the following job duties, potentially resulting in the withdrawal of a conditional offer of employment: protect computer hardware entrusted to you from theft, loss or damage; return all computer hardware in your possession (including the data contained therein) upon termination of employment or end of assignment; and maintain the confidentiality of proprietary, confidential, and non‑public information. In addition, job duties require access to secure and protected information technology systems and related data security obligations.

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We are committed to providing reasonable accommodations to applicants with disabilities, and requests can be made via this link.

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