IT operations manager workplace technology

EMCD; United States; Remote; USD 110,000 - 150,000; Full time

Benefits offered by this job

Vacation days (20) + 12 bonus days

Paid sick leave

Training and certifications funding

Job summary

EMCD is seeking an IT operations manager for workplace technology to build and improve the EUC environment across a globally distributed workforce. You will own devices, corporate accounts, SaaS access, IAM, asset lifecycle, onboarding/offboarding automation, and the overall digital employee experience.

You will collaborate with Security, IT, vendors, and business teams to ensure secure, reliable access to tools.

Qualifications

• 7+ years in IT, including 3–5 years in End User Computing/Workplace Technology.
• Experience with IAM, SSO and access policies.
• Strong vendor and contract management skills.
• Hands-on with device lifecycle, onboarding/offboarding, and asset management.

Responsibilities

• Own and improve the end-user technology environment across remote teams.
• Oversee device management, SaaS access, and IAM controls.
• Automate onboarding/offboarding workflows and provisioning.
• Lead Service Desk and ensure fast issue resolution.
• Manage vendors, licenses, and avoid tool overlaps.
• Standardize EUC processes and drive self-service automation.

Skills

IT leadership

End User Computing

IAM

SaaS administration

Vendor management

Tools

Jamf

Google Endpoint Management

Workspace ONE

Jira Service Management

ServiceNow

Google Workspace

Slack

Job description

IT operations manager workplace technology

We're looking for an End User Computing Manager to build and improve the workplace technology environment across EMCD. We need proactive and hands-on, who can own employee devices, corporate accounts, SaaS access, IAM, asset management, onboarding/offboarding automation, and the overall digital employee experience. You'll work closely with Security, IT, vendors, and business teams to make sure employees have secure, reliable, and convenient access to the tools they need.

• Own and improve the end-user technology environment: laptops, mobile devices, corporate accounts, SaaS access, Google Workspace, Slack
• Manage IAM, SSO, access policies, and secure access to key SaaS applications
• Build and automate onboarding/offboarding workflows, including account provisioning and access revocation
• Manage endpoint security and device lifecycle across remote and distributed teams
• Maintain asset management processes: hardware inventory, regular reviews, lifecycle replacement
• Oversee Service Desk and support operations, ensuring fast and high-quality issue resolution
• Manage vendors, SaaS providers, licenses, and contracts to avoid unused or overlapping tools
• Standardize EUC processes across the company and drive self-service, automation, and zero-touch provisioning
• 7+ years in IT, including 3–5 years in End User Computing, Workplace Technology, IT Support Management, Client Services, or Desktop Engineering
• Experience with MDM / UEM tools such as Jamf, Google Endpoint Management, Workspace ONE, or similar
• Understanding of endpoint operating systems: macOS, Windows, mobile platforms
• Strong hands-on experience with Google Workspace and Slack administration
• Experience with ITSM processes and tools: incident, asset, change management; Jira Service Management, ServiceNow, or similar
• Ability to work with vendors and managed service providers
• Proactive approach to identify problems and improve processes
• Fully remote work from anywhere in the world
• Flexible working hours focused on results
• 20 working days of vacation + 12 additional bonus days
• Paid sick leave with no bureaucracy
• Compensation for courses, certifications, and training programs
• Real ownership of workplace technology in a fast-growing crypto ecosystem