IT Operations Manager

General Dynamics Information Technology; Washington (District of Columbia); On-site; USD 136,000 - 184,000; Full time

Job summary

Join a forward-thinking company as an IT Operations Manager, where your expertise will transform technology into opportunity. In this pivotal role, you'll lead the evolution of IT operations for critical government agencies, ensuring optimal performance and security. With a focus on innovation, you'll proactively manage network configurations, oversee infrastructure maintenance, and drive continuous improvement initiatives. This is your chance to make a significant impact in a dynamic environment, supported by a comprehensive benefits package and opportunities for professional growth. If you're ready to take on a challenge that matters, this is the perfect opportunity for you.

Benefits

401K with company match

Comprehensive health and wellness packages

Internal mobility team

Professional growth opportunities

Cutting-edge technology

Paid vacation and holidays

Qualifications

• 15+ years of related experience required.
• Masters degree or equivalent experience necessary.

Responsibilities

• Evaluate and recommend configurations to enhance IT performance.
• Maintain audit information and ensure network security compliance.

Skills

Communication

Innovation

ServiceNow Platform

Change Management

Network Administration

Performance Monitoring

Education

Masters of Science degree

2 years of relevant work experience in lieu of degree

Tools

ServiceNow

Network and Security devices

Infrastructure components

Job description

Type of Requisition: Regular

Clearance Level Must Currently Possess: Top Secret

Clearance Level Must Be Able to Obtain: Top Secret

Public Trust/Other Required: None

Job Family: Information Systems Management

Job Qualifications:

Skills: Communication, Innovation, ServiceNow Platform

Certifications: None

Experience: 15+ years of related experience

US Citizenship Required: Yes

Job Description:

Transform technology into opportunity as an IT Operations Manager with GDIT. A career in enterprise IT means connecting and enhancing the systems that matter most. At GDIT, you’ll be at the forefront of innovation and play a meaningful part in improving how agencies operate.

At GDIT, people are our differentiator. As an IT Operations Manager, you will help ensure today is safe and tomorrow is smarter. Our work depends on an IT Operations Manager joining our team to evolve the IT Operations for the Department of Energy, National Nuclear Security Administration.

HOW AN IT OPERATIONS MANAGER WILL MAKE AN IMPACT:

• Proactively evaluate, identify, and recommend configurations or changes to configurations that will enhance performance.
• Experience with Change Management, maintenance windows, and deconflicting maintenance activities.
• Maintain and provide audit information including access, general logs, and application logs.
• Use and maintain procedures and documents to operate and maintain the infrastructure.
• Adhere to network administration requirements and policies, network systems management and troubleshooting (e.g., performance, problem, change and capacity monitoring), bandwidth management, protocol usage statistics (e.g., identify top talkers by protocol) procedures to ensure all services are operating as intended.
• Execute network monitoring and problem management procedures, including responding to escalation thresholds that don’t comply with requirements and adhere to defined policies.
• Experience with providing oversight and maintenance of devices, including drivers, patches, and client application management.
• Experience managing enterprise network for optimal performance.
• Experience gathering and reporting on performance metrics and monitoring the performance of critical components to include, but not limited to availability/uptime, response time, end-to-end throughput, bandwidth utilization, load balancing, and potential error conditions.

WHAT YOU’LL NEED TO SUCCEED:

Education:

• Masters of Science degree; OR in lieu of degree, an additional 2 years of relevant work experience is required.

Required Experience:

• 15+ years of related professional work experience.

Required Technical Skills:

• Demonstrated experience with the Configuration, Management and Implementation of all infrastructure components, applications, hardware, and tools.
• Experience with managed network, security and infrastructure operations and internet services.
• Demonstrated experience with Operations, management, and maintenance of all Network and Security devices including Desktops, Thin Clients, Routers, Switches, Firewalls, Access Points, Active Directory, Load Balancers, and other network, server, storage, security software and tools.
• Demonstrated experience with performing environmental monitoring of LAN closets & data center, as applicable, to ensure operation within all threshold settings for optimum secure performance.
• Demonstrated hands-on experience with ServiceNow.
• Demonstrated experience with SLA/OLA management, Knowledge Management, Service Delivery, Continuous Service Improvement, Change Management, and Problem Management.

Security Clearance Level:

• U.S. Citizenship Required.
• Possess Q or TS level clearance (or their equivalency) with the ability to obtain a Q level clearance within six (6) months of hiring.
• Must be eligible to obtain and maintain such clearance as a condition of employment.

Required Skills and Abilities:

• Effective administrative and organizational skills.
• Effective people management skills.
• Extensive knowledge of company policies, processes, and procedures - Understanding of company strategic goals and how they align to business operations.

Preferred Skills/Certifications:

• ITIL/ITIL v4.
• Project Management.
• CISSP.

Location:

• This role requires to be on-site in Washington, D.C.

GDIT IS YOUR PLACE:

• 401K with company match.
• Comprehensive health and wellness packages.
• Internal mobility team dedicated to helping you own your career.
• Professional growth opportunities including paid education and certifications.
• Cutting-edge technology you can learn from.
• Rest and recharge with paid vacation and holidays.

The likely salary range for this position is $136,000 - $184,000. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.

Scheduled Weekly Hours: 40

Travel Required: Less than 10%

Telecommuting Options: Onsite

Work Location: USA DC Washington

Additional Work Locations:

Total Rewards at GDIT:

Our benefits package for all US-based employees includes a variety of medical plan options, some with Health Savings Accounts, dental plan options, a vision plan, and a 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match. To encourage work/life balance, GDIT offers employees full flex work weeks where possible and a variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave.

We are GDIT. A global technology and professional services company that delivers consulting, technology and mission services to every major agency across the U.S. government, defense and intelligence community.