IT Operations Manager

brobstongroup.com - Jobboard; Seattle (WA); On-site; USD 120,000 - 160,000; Full time

Job summary

brobstongroup.com - Jobboard is seeking an experienced IT Operations Leader in Seattle, WA. In this role, you will lead and manage IT operations, ensuring service delivery and continuous improvement. Your responsibilities include hiring and mentoring a large team, optimizing infrastructure, and implementing innovative AI solutions.

The ideal candidate will have a BA/BS in Computer Science and at least 8 years of relevant experience, with a proven track record in managing large teams and expertise in Microsoft Intune, Azure, and ServiceNow.

Qualifications

• Minimum of 8 years of relevant IT operations experience.
• Proven experience leading and managing large teams; 5+ years leading teams preferred.
• Hands-on experience with Helpdesk operations and supporting diverse user groups.

Responsibilities

• Hire, mentor, and lead a large team of IT professionals.
• Manage and optimize IT infrastructure focusing on Microsoft Intune and Azure.
• Identify and implement AI technologies to enhance operations.

Skills

Microsoft Intune

Azure

AI Technologies

ServiceNow

Team Leadership

Helpdesk Operations

Education

BA/BS in Computer Science or related field

Job description

Summary

Lead and manage IT operations to ensure reliable day-to-day service delivery and continuous improvement across the organization. Partner with business units to align IT support with operational needs while driving adoption of automation and AI to increase efficiency. Provide strategic leadership for helpdesk, infrastructure, and service management platforms.

Responsibilities

• Hire, mentor, and lead a large team of IT professionals, overseeing scheduling and resource allocation.
• Manage and optimize IT infrastructure with a focus on Microsoft Intune and Azure.
• Own Helpdesk operations and drive continuous improvement of user support and experience.
• Identify and implement AI technologies to enhance operations and productivity.
• Serve as a strategic partner to cross-functional business units to tailor support strategies.
• Manage the ServiceNow platform for service requests, incident management, and asset tracking.

Requirements

• BA/BS in Computer Science or related field, or equivalent experience.
• Minimum of 8 years of relevant IT operations experience.
• Proven experience leading and managing large teams; 5+ years leading teams preferred.
• Experience with Microsoft Intune and the Azure platform.
• Hands-on experience with Helpdesk operations and supporting diverse user groups.
• Experience implementing AI solutions to improve operational processes.
• Practical experience with the ServiceNow platform.