IT Operations Manager

Medclinicx; Austin (TX); On-site; USD 110,000 - 150,000; Full time

Job summary

Med Clinic X is a healthcare technology company delivering secure digital health solutions across the United States. We are seeking an IT Operations Manager to lead technology operations, infrastructure management, and IT service delivery for our healthcare SaaS platforms.

You will collaborate with engineering, security, and business teams to ensure reliable, secure, and scalable operations that support patient portals, telemedicine, and EHR integrations.

Qualifications

• Bachelor’s degree in IT, CS, Business, or related field.
• Experience leading IT operations, infrastructure, or tech support teams.
• Strong understanding of AWS, Azure, or GCP cloud environments.
• Experience setting up operational ITSM ticket policies.
• Strong leadership, organization, and communication skills.

Responsibilities

• Lead IT operations and infrastructure management across Med Clinic X platforms.
• Oversee system availability, performance, and reliability metrics.
• Establish operational workflows and IT best practices.
• Drive continuous improvement across IT functions.
• Manage cloud environments and enterprise networks.
• Monitor infrastructure health and database performance.
• Deploy scalability and recovery policies for SaaS platforms.
• Coordinate maintenance, upgrades, and improvements.
• Support healthcare SaaS applications and patient portals.

Skills

IT Operations

Cloud Environments

ITSM

Leadership

Communication

Education

Bachelor's in IT/CS/Business

Tools

AWS/Azure/GCP

Job description

Med Clinic X is a healthcare technology company building secure and scalable digital health solutions for healthcare organizations across the United States.

We develop healthcare SaaS platforms, AI-driven healthcare systems, patient portals, telemedicine solutions, automation workflows, and cloud-based technology products for clinics, hospitals, and healthcare providers.

Our mission is to deliver reliable technology operations that support better healthcare experiences and efficient clinical workflows.

Job Overview

We are seeking an IT Operations Manager to lead and optimize technology operations, infrastructure management, and IT service delivery across Med Clinic X platforms.

In this role, you will oversee IT systems, cloud infrastructure, operational processes, and technology support functions that power healthcare SaaS solutions. You will collaborate with engineering, security, and business teams to maintain reliable, secure, and scalable technology operations.

Responsibilities

IT Operations Leadership

• Manage daily IT operations and technology infrastructure.
• Oversee system availability, performance, and reliability metrics.
• Establish operational workflows and IT best practices.
• Lead continuous improvement initiatives across IT functions.
• Manage cloud environments and enterprise networks.
• Monitor infrastructure health and operational database performance.
• Deploy scalability and recovery policies for SaaS platforms.
• Coordinate scheduled maintenance, upgrades, and improvements.

Healthcare Technology Operations

• Support healthcare SaaS applications and systems.
• Ensure operational readiness of patient portals and clinical platforms.
• Enforce HIPAA and compliance rules across cloud systems.
• Support EHR connections and active production environments.
• Collaborate with engineering, DevOps, and security leads.
• Manage IT support helpdesk systems and ticketing queues.
• Coordinate service levels and licensing with external vendors.
• Create technical operational playbooks and reports.

Qualifications

Required

• Bachelor’s in IT, Computer Science, Business, or related field.
• Experience managing IT operations, infrastructure, or tech support teams.
• Strong understanding of AWS, Azure, or GCP cloud environments.
• Experience setting up operational ITSM ticket policies.
• Strong leadership, organization, and communication skills.

Preferred

• Experience in US healthcare or healthcare SaaS organizations.
• Familiarity with HIPAA compliance and healthcare IT regulations.
• Experience managing cloud-native applications.
• Knowledge of DevOps automation and Kubernetes.
• Background in B2B enterprise SaaS operations.

Why Join Med Clinic X?

At Med Clinic X, you will lead the operational foundation behind modern healthcare technology. You will:

• Manage technology systems supporting US healthcare organizations
• Lead IT operations and infrastructure improvements
• Work with cloud, security, and engineering teams
• Improve reliability of healthcare platforms

Technical Core

Cloud Ops (AWS/Azure/GCP) Infrastructure Monitoring ITSM & ITIL Frameworks IAM & SSO Governance SLA & KPI Tracking Disaster Recovery & HA

Systems You Will Work With

Monitor system availability, resource autoscaling triggers, and database replication health across AWS/Azure environments.

ITIL Service Management

Enforce ITIL ticketing escalations, configure SLA monitors, and lead Root Cause Analyses (RCAs) on incidents.

Access Governance SSO

Manage enterprise active directories, configure single sign-on (SSO), and audit user account access permissions.

SaaS Operations Delivery

Coordinate operational readiness audits before launching clinical portals or new telemedicine tools.

Disaster Recovery Plans

Deploy active-active multi-region infrastructures and run simulated failover dry-runs.

Collaborate with external hardware vendors and API providers on licensing, SLAs, and performance issues.