IT Operations Leader | Service Desk & Security

Action Target Inc; Utah; On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

Health Benefits

Telehealth

Matching 401k

Tuition Reimbursement

PTO

Paid Holidays

Discounts on firearms & gear

Job summary

Action Target Inc is seeking an IT Operations Supervisor in Utah to lead the day-to-day IT environment, including infrastructure, endpoints, service desk, and AV systems. You will head a small IT team, manage the operating budget, and ensure secure, reliable, and well-documented technology operations.

This role emphasizes operations, patching, backups, monitoring, documentation, and judicious adoption of new technology to reduce cost, risk, or friction.

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Qualifications

• 3–5 years of IT leadership experience with direct people management.
• Experience with ITIL/ITSM processes, including incident, request, problem, change, and knowledge management.
• Strong technical knowledge of Windows Server, Microsoft 365, Entra ID, networking, virtualization, backup/recovery, and endpoint management.
• Experience with security frameworks and audits; CMMC or NIST 800-171 experience strongly preferred.
• Experience managing budgets, vendors, contracts, renewals, and SLAs.
• Sound judgment when evaluating technology based on cost, risk, supportability, and lifecycle.
• Strong communication skills with technical and non-technical audiences.
• Bachelor’s degree in a related field or equivalent experience. Relevant IT certifications are a plus.

Responsibilities

• Lead IT operations. Manage and develop system administrators and service desk staff. Set service expectations, manage escalations and on-call coverage, and ensure clear communication and follow-through.
• Oversee networks, servers, storage, identity, endpoints, patching, backups, monitoring, capacity, and hardware/software lifecycles.
• Drive service and reliability. Set and report performance targets, manage incidents and recurring problems, conduct root cause analysis, and improve service desk performance.
• Support audio-visual systems. Ensure conference rooms and company events operate reliably, including executive and all-hands meetings.
• Manage the budget. Build and manage the IT operating budget, forecast spending, justify capital requests, and control costs.
• Maintain security and compliance. Oversee access controls, endpoint security, logging, vulnerability remediation, and change management. Support CMMC and NIST 800-171 requirements and maintain audit-ready documentation.
• Manage vendors. Oversee service providers, carriers, and technology vendors, including contracts, renewals, SLAs, performance reviews, and escalations.
• Apply AI where it delivers value. Use governed AI and automation to improve areas such as ticket triage, knowledge management, documentation, monitoring, and routine IT work.

Skills

IT leadership

People management

ITIL/ITSM

Windows Server

Microsoft 365

Entra ID

Networking

Virtualization

Backup/Recovery

Endpoint management

Security frameworks

CMMC / NIST 800-171

Budgeting

Vendors & SLAs

Communication

Education

Bachelor’s degree in related field

IT certifications (e.g., ITIL, CISSP)

Tools

Windows Server

Microsoft 365

Entra ID

Job description

Action Target Inc is seeking an IT Operations Supervisor in Utah to lead the day-to-day IT environment, including infrastructure, endpoints, service desk, and AV systems. You will head a small IT team, manage the operating budget, and ensure secure, reliable, and well-documented technology operations.

This role emphasizes operations, patching, backups, monitoring, documentation, and judicious adoption of new technology to reduce cost, risk, or friction.

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