IT Operations Leader: Resilience, Service Delivery & Cloud

thehivecareers.co; Charlotte Amalie (United States Virgin Islands); Vor Ort; USD 150.000 - 210.000; Vollzeit

Zusammenfassung

thehivecareers.co is seeking a Head of IT Operations to lead the reliable, secure, day-to-day IT environment across insurance and investments platforms. The role covers service delivery, infrastructure, application support, and risk management to ensure mission-critical systems stay available and compliant.

Ideal candidate has 12–18+ years in IT operations with 5+ years in leadership, experience with ITIL, and a strong record in incident, change and vendor management within regulated financial

Qualifikationen

• 12–18+ years of IT operations, infrastructure, technology, or service-management experience.
• 5+ years in IT operations leadership.
• Experience with regulated environments and technology audits.
• Strong leadership, crisis-management, stakeholder-management, and problem-solving skills.

Aufgaben

• Develop and execute the IT Operations strategy, roadmap, and operating model.
• Lead day-to-day IT operations and enterprise technology service delivery.
• Ensure availability, performance, reliability, and resilience of critical IT services.
• Establish ITIL-based service-management practices and oversee ITSM, infrastructure operations, application support, network, cloud, and end-user computing.
• Oversee incident, problem, change, and request management processes and manage major incidents.

Kenntnisse

IT Operations

IT Service Management

ITIL

Incident Management

Problem Management

Change Management

Service Desk

Disaster Recovery

Business Continuity

Vendor & Contract Management

Ausbildung

Bachelor's degree

Jobbeschreibung

thehivecareers.co is seeking a Head of IT Operations to lead the reliable, secure, day-to-day IT environment across insurance and investments platforms. The role covers service delivery, infrastructure, application support, and risk management to ensure mission-critical systems stay available and compliant.

Ideal candidate has 12–18+ years in IT operations with 5+ years in leadership, experience with ITIL, and a strong record in incident, change and vendor management within regulated financial