IT Operations Leader: Asset & Logistics Excellence

FALL CREEK FARM & NURSERY; Tallahassee (FL); On-site; USD 95,000 - 135,000; Full time

Job summary

Trulieve in Tallahassee, FL, seeks an IT Operations Manager to lead enterprise IT operations, asset management, logistics, and technology lifecycle programs across retail, cultivation, manufacturing, and corporate locations.

You will drive service delivery, governance, and continuous improvement, while managing end-user support, vendor relationships, and inventory accuracy—ensuring readiness for openings and major initiatives.

Qualifications

• 5+ years of progressive experience in IT operations, asset management, logistics, service management, infrastructure support, or a related discipline.
• 2+ years of people leadership experience.
• Experience managing enterprise asset programs, geographically distributed support operations, and large-scale technology deployments.
• Strong understanding of ITIL principles, service delivery, incident management, and operational support.
• Experience with inventory management systems, asset tracking platforms, CMDB practices, procurement workflows, and service-management tools.
• Excellent communication, organizational, analytical, financial, and stakeholder-management skills.
• Ability to travel and support occasional evening, weekend, or emergency operational requirements.

Responsibilities

• Lead IT Operations, Asset Management, and Logistics teams.
• Establish operational goals, KPIs, SLAs, and performance metrics aligned with organizational objectives.
• Manage daily support operations and escalation processes to ensure timely resolution of incidents and requests.
• Partner with IT leadership to develop and execute strategic technology initiatives.
• Drive continuous improvement efforts that enhance service quality, efficiency, and customer satisfaction.
• Oversee end-to-end lifecycle of IT assets from procurement through retirement.
• Ensure asset inventory accuracy through audits, reconciliations, and governance practices.
• Oversee asset tracking, labeling, warehousing, deployment, recovery, redeployment, and decommissioning.

Skills

IT Operations

Asset Management

Logistics

Vendor Management

ITIL

Leadership

Education

Bachelor's degree in Information Technology

Bachelor's degree in Business Administration

Tools

CMDB

Procurement Systems

Inventory Management Systems

Job description

Trulieve in Tallahassee, FL, seeks an IT Operations Manager to lead enterprise IT operations, asset management, logistics, and technology lifecycle programs across retail, cultivation, manufacturing, and corporate locations.

You will drive service delivery, governance, and continuous improvement, while managing end-user support, vendor relationships, and inventory accuracy—ensuring readiness for openings and major initiatives.