IT Operations Lead — Service Delivery & Strategy

ASSYST, Inc.

Celebration (FL)

On-site

USD 110,000 - 140,000

Full time

14 days+

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Job summary

ASSYST, Inc. in Celebration, FL is seeking an experienced IT Operations Manager to lead the daily activities of the technical support team onsite.

The role oversees IT service delivery, asset lifecycle management, and adherence to SLAs while guiding supervisors, project leads, and staff to ensure high system availability and business-aligned IT operations.

You will implement IT service management processes, drive improvements, and ensure compliance with security and policy standards.

Qualifications

Associate or Bachelor degree in Computer Science, Information Systems, or related field, or equivalent work experience.
Minimum of 7 years IT work experience with exposure to multi-platform environments.
Strong ability to organize workload, analyze situations, and make sound decisions with minimal direction.

Responsibilities

Coordinate daily technical team activities, including incident response and project scheduling.
Lead and develop technical staff through training and evaluations.
Manage IT service delivery across the organization and uphold SLAs.
Drive continuous improvement to enhance service delivery and customer satisfaction.
Oversee IT asset lifecycle management and ensure compliance with policies and standards.