IT Customer Support Lead

ASSYST; Kissimmee (FL); On-site; USD 60,000 - 90,000; Full time

Job summary

An established industry player is looking for a Lead Customer Support Manager to oversee a team in a dynamic IT environment. This role involves supervising staff, providing advanced troubleshooting for software and hardware, and ensuring smooth operations of technical support. The ideal candidate will possess strong knowledge of Microsoft products and excellent communication skills. Join a forward-thinking company dedicated to delivering exceptional IT services while fostering a collaborative and inclusive workplace. If you are passionate about technology and team leadership, this opportunity is perfect for you.

Qualifications

• Advanced knowledge of Microsoft products and technical support for software applications.
• Strong troubleshooting skills for hardware and software issues.
• Experience installing and supporting software, OS, and hardware.
• Strong communication, written and verbal.
• Ability to manage IT projects and timelines.

Responsibilities

• Supervising and motivating employees while managing their work.
• Providing technical assistance and troubleshooting for systems and software.
• Learning about and providing technical assistance and routine maintenance of specialized software applications.
• Providing support for other IT-related hardware devices such as networked printers, smartphones, etc.
• Performing advanced troubleshooting to determine the cause of problems.
• Installing, configuring, and providing support for Service Desk tickets, as assigned.
• Providing or coordinating Audio Visual (AV) and Video Conferencing (VC) support as needed. Assists with reserving, setting up, and troubleshooting of AV and VC equipment.

Skills

Advanced knowledge of Microsoft products

Technical support for software applications

Advanced troubleshooting skills

Ability to manage and track projects

Effective communication skills

Project coordination

Verbal & written communication

Tools

Service Desk software

Audio Visual (AV) equipment

Video Conferencing (VC) equipment

Job description

ASSYST is seeking a lead level Customer Support manager for our state client in Florida.

Job Title: Lead Customer Support

Location: Kissimmee, FL

Primary Job Duties/ Tasks:

• Supervising employees by communicating regularly, motivating, training, evaluating, planning and directing their work.
• Assisting with troubleshooting computer systems and related software.
• Learning about and providing technical assistance and routine maintenance of specialized software applications.
• Providing support for other IT-related hardware devices such as networked printers, smartphones, etc.
• Performing advanced troubleshooting to determine the cause of problems.
• Installing, configuring, and providing support for Service Desk tickets, as assigned.
• Providing or coordinating Audio Visual (AV) and Video Conferencing (VC) support as needed. Assists with reserving, setting up, and troubleshooting of AV and VC equipment.

Job Specific Knowledge, Skills, and Abilities (KSAs):

• Advanced knowledge of Microsoft products, including operating systems, Office Suite, and Outlook in a networked environment.
• Advanced knowledge of computer software, hardware, and firmware relative to personal computer, local area network/wide area network environments.
• Skilled at installing and providing technical support for software applications, operating systems, and personal computer hardware.
• Ability to do advanced troubleshooting on various manufacturers of computers.
• Ability to plan, organize, manage, and track projects and staff.
• Ability to communicate effectively both verbally and in writing.
• Ability to read, understand, and comply with the department's policies.

Seniority level: Mid-Senior level

Employment type: Contract

Job function: Information Technology

Industries: IT Services and IT Consulting

ASSYST is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, disability, military status, national origin or any other characteristic protected under federal, state, or applicable local law.