IT Operations Lead — Onsite Team Leader for Uptime

Casey's; Ankeny (IA); In loco; USD 73.000 - 96.000; Tempo pieno

Descrizione del lavoro

Casey’s in Ankeny, IA is seeking an IT Operations Lead to direct a team of technology professionals and ensure reliable, efficient operation of the IT infrastructure across Casey’s stores. This role provides direction, oversight, and support to the team and drives incident resolution to maintain uptime.

You will monitor network performance, build dashboards, and implement improvements. A Bachelor’s degree with 3 years of IT operations experience is required, and after-hours on-call readiness is

Competenze

• Bachelor’s degree in information technology or similar field.
• At least 3 years of progressive experience in IT operations; experience serving as a team lead or supervisor preferred.
• Ability to quickly diagnose and drive resolution of technology issues.
• Demonstrates ability to communicate clearly to both technical and non-technical audiences.
• Ability to analyze data to identify trends, root causes, and prevention strategies.
• Excellent interpersonal, written, and verbal communication skills.
• Ability to collaborate across Casey’s organization and with vendors.
• Willingness to be available for after-hours on-call escalation.

Mansioni

• Lead a team of technology professionals responsible for reliable IT infrastructure.
• Monitor network and IT infrastructure performance to ensure uptime.
• Coordinate and manage incident responses with timely resolution.
• Build and maintain reports and dashboards tracking uptime, incidents, and trends.
• Identify operational improvements and implement best practices and new tech.
• Train new team members and provide ongoing development.

Conoscenze

Team leadership

IT operations

Incident management

Data analysis

Communication

Vendor relations

Formazione

Bachelor’s degree in information technology or equivalent

Descrizione del lavoro

Casey’s in Ankeny, IA is seeking an IT Operations Lead to direct a team of technology professionals and ensure reliable, efficient operation of the IT infrastructure across Casey’s stores. This role provides direction, oversight, and support to the team and drives incident resolution to maintain uptime.

You will monitor network performance, build dashboards, and implement improvements. A Bachelor’s degree with 3 years of IT operations experience is required, and after-hours on-call readiness is