Onsite IT Desktop & Endpoint Engineering Lead

Casey's

Ankeny (IA)

Sur place

USD 73 000 - 96 000

Plein temps

Il y a 12 heures

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Résumé du poste

Casey’s in Ankeny, IA seeks a Senior IT Desktop Support Analyst to lead end-user technology initiatives across the Casey’s enterprise. You’ll own endpoint engineering, automation, analytics, and executive support to modernize how technology enables the business.

You will mentor analysts, establish standards, and drive automation with PowerShell, Intune, and Microsoft 365 while partnering with Security, Infrastructure, and Service Desk teams to deliver white-glove experiences for executives.

Qualifications

Bachelor's degree in IT, CS, IS, or equivalent experience.
3+ years of progressive IT support with increasing responsibility.
Ability to lead complex technical problem solving across endpoints, workplace, collaboration, and end-user computing technologies.
Hands-on experience administering Microsoft Intune, including configuration profiles, device enrollment and token management, MDM troubleshooting, policy deployment, and endpoint compliance support.
Expertise supporting Windows 11, Microsoft 365, SCCM, Windows Autopilot, endpoint security platforms, and enterprise applications.
Experience supporting enterprise end-user computing environments, including executive stakeholders and service management platforms.
Experience with Azure Virtual Desktop or similar virtual desktop technologies.
Experience developing and maintaining PowerShell automation for endpoint administration, reporting, remediation, and operational efficiency.
Effective communication skills with the ability to engage technical teams, business partners, and executive leadership.
Demonstrated technical leadership, mentoring, and complex problem-solving abilities.
Demonstrated commitment to delivering exceptional end-user experience through proactive support, problem management, and continuous improvement.

Responsabilités

Own the technical resolution, root cause analysis, and continuous improvement of complex endpoint, virtual desktop, mobile, collaboration, and workplace technology issues.
Serve as a technical bridge between Service Desk, Client Services, Infrastructure, Engineering, and Security teams.
Mentor analysts and help raise the technical capability of the Client Services organization.
Partner with the Lead Analyst for operational health, lifecycle management, and continuous improvement of endpoint technologies.
Provide expertise in Intune, Autopilot, Microsoft 365, Windows 11, endpoint security, compliance, and mobile device management.
Partner with Infrastructure and Security teams on enterprise standards and solutions.
Support AVD environments through partnering with Infrastructure for monitoring, performance optimization, troubleshooting, and operational support.
Support Microsoft Teams Rooms, AV systems, executive collaboration technologies, digital signage, and conference room technologies.
Lead or support technology refreshes, acquisitions, migrations, onboarding initiatives, and modernization efforts.
Coordinate project activities across technical teams and business stakeholders.
Drive automation and standardization through PowerShell scripting, modern management practices, and process optimization.
Analyze trends and recurring incidents to improve service quality.
Use ServiceNow dashboards, Power BI reporting, and operational metrics to identify trends, improve service delivery, and support leadership decision making.
Evaluate emerging technologies, including Microsoft Copilot and AI-enabled workplace solutions, to improve employee productivity and support efficiency.