IT Operations Lead - Fintech (Hybrid NY)

Pontera; New York (NY); Hybrid; USD 100,000 - 130,000; Full time

Benefits offered by this job

Equity grant

Healthcare benefits

401(k) with employer match

Paid parental leave

Professional development

Lunch reimbursement

Hybrid office model

Team events

Job summary

Pontera is seeking a highly skilled IT Specialist to lead the NY office’s IT operations within the Global IT team. You will own onsite IT, manage endpoint and identity operations, and collaborate with Security, R&D, and Facilities to ensure secure, scalable IT services.

The role requires hands-on support, project execution, and cross-functional collaboration in a fintech environment. Hybrid work model with 100+ employee support is offered in New York.

Qualifications

• 5+ years in IT operations, infrastructure administration or onsite corporate IT environments.
• Strong hands-on experience supporting both Mac and Windows environments.
• Proven experience managing MDM platforms Kandji and Microsoft Intune.
• Strong experience supporting office infrastructure including firewalls, switches, wireless networks, VPN connectivity, and office AV systems.
• Experience supporting SaaS administration, onboarding/offboarding workflows, and access management.
• Experience working with Security, R&D and Infrastructure teams on operational and compliance initiatives.
• Ability to independently prioritize, manage, and execute operational responsibilities with minimal supervision.

Responsibilities

• Serve as the primary onsite IT owner for the NY office supporting 100+ employees.
• Lead onsite operational response and coordinate escalations during infrastructure, endpoint, or office technology incidents.
• Provide hands-on technical support for hardware, software, SaaS applications, conferencing systems, and office technology.
• Deliver executive and business-critical support in a fast-paced operational environment.
• Manage onboarding and offboarding processes including device preparation, account provisioning, permissions management, and asset handling.
• Support office events and business activities requiring onsite IT support.
• Ensure timely resolution of operational and technical issues impacting employee workflows.
• Manage office infrastructure including enterprise networking, firewalls, wireless networks, VPN connectivity, CCTV systems, physical access control, conferencing technologies, and office AV systems.
• Coordinate with ISPs and local vendors for troubleshooting, maintenance, and operational continuity.
• Perform onsite troubleshooting for network, hardware, and office infrastructure issues.
• Support and administer cloud infrastructure services including Amazon WorkSpaces, cloud-hosted operational platforms, and related access/connectivity workflows.
• Support office expansions, relocations, cabling, and infrastructure deployment projects.
• Coordinate with Infrastructure and R&D teams on maintenance, deployments, and operational readiness.

Skills

IT operations

Mac and Windows support

MDM Kandji

Microsoft Intune

Office infrastructure

SaaS administration

Tools

Fortinet

UniFi

Cato

Google Workspace

Okta

Azure Entra ID

Amazon WorkSpaces

Jira

monday.com

Workato

BlinkOps

Job description

Pontera is seeking a highly skilled IT Specialist to lead the NY office’s IT operations within the Global IT team. You will own onsite IT, manage endpoint and identity operations, and collaborate with Security, R&D, and Facilities to ensure secure, scalable IT services.

The role requires hands-on support, project execution, and cross-functional collaboration in a fintech environment. Hybrid work model with 100+ employee support is offered in New York.