IT Operations Lead – Casinos & Hospitality (24/7)

Terrible Herbst; Primm (NV); On-site; USD 120,000 - 160,000; Full time

Job summary

Terrible Herbst, Inc. is seeking an IT Manager for Primm to lead on-site IT operations across multiple properties, ensuring service reliability and incident response for a 24-hour hospitality, gaming, retail, and fuel environment.

Based in Primm, you will guide the local IT team, coordinate with corporate IT and vendors, and serve as the primary escalation point for technology issues, driving improvements and alignment with business priorities.

Qualifications

• Experience leading on-site IT teams across multiple properties.
• Ability to manage 24-hour operations in hospitality/gaming.
• Strong incident response and service quality focus.
• Coordinate with corporate IT and vendors.

Responsibilities

• Lead, coach, schedule, and develop the Primm IT team with performance management.
• Direct daily IT operations and onsite support for three casinos, a lottery store, an employee market, and three gas stations.
• Monitor service levels, incidents, and escalations to ensure reliability and guest satisfaction.
• Develop and enforce IT service policies, procedures, and knowledge content.
• Coordinate with property leadership, corporate IT, Security, Gaming, Operations, and external providers.

Skills

Leadership

IT operations

Incident response

Vendor coordination

Team development

Job description

Terrible Herbst, Inc. is seeking an IT Manager for Primm to lead on-site IT operations across multiple properties, ensuring service reliability and incident response for a 24-hour hospitality, gaming, retail, and fuel environment.

Based in Primm, you will guide the local IT team, coordinate with corporate IT and vendors, and serve as the primary escalation point for technology issues, driving improvements and alignment with business priorities.