IT Operations Lead

Hadrian; Torrance, Northern (CA, KY); Hybrid; USD 140,000 - 200,000; Full time

Job summary

Hadrian is seeking an IT Lead to own the health of the corporate IT stack at our Torrance HQ and to partner with factory IT for seamless operations. You will lead a small team of Technicians, Analysts, and Systems Admins, build AI chatbot workflows, and ensure top-tier executive support across the campus.

You will also own live AV for all-hands and events, manage vendor relationships and licenses, and collaborate with Security, DevOps, Facilities, and People Ops to scale IT as the company grows.

Qualifications

• 7+ years in IT, with leadership experience
• Experience in corporate HQ/campus IT environments
• Hands-on track record building AI chatbot workflows
• Experience supporting execs and white-glove service
• Hands-on AV experience with conference room gear
• Strong base in SaaS platforms (Okta, M365, MDM) and automation

Responsibilities

• Lead the IT team day-to-day at HQ and set priorities
• Design and maintain AI chatbot workflows and integrations
• Monitor ticket flow and drive automation and self-service
• Provide executive service with fast, quiet, reliable support
• Own AV for all-hands, podcasts, events; manage conference rooms
• Coordinate with factory IT for alignment between HQ and floor
• Mentor Technicians, Analysts, and Sys Admins
• Collaborate with Security, DevOps, Facilities and People Ops
• Own vendor and license footprint; manage spend
• Handle escalations and drive post-mortems
• Hire and onboard new team members

Skills

IT leadership

Corporate IT

AI chatbot workflows

Executive support

AV systems

SaaS platforms

Okta

Microsoft 365

ITSM

Service desk

Tools

Serval

Moveworks

ITSM tooling

Job description

Hadrian - Manufacturing the Future

Hadrian is building autonomous factories to reindustrialize America. By combining AI, advanced software, robotics, and full-stack manufacturing, we help aerospace and defense companies build rockets, satellites, aircraft, ships, and other mission-critical systems up to 10x faster and at significantly lower cost.

Following our $1.37B Series D at a $7.87B valuation, Hadrian is rapidly expanding our manufacturing footprint, launching new capabilities across welding, casting, forging, electronics, additive manufacturing, and more, while scaling our Factory-as-a-Service platform to transform how critical products are built.

Backed by leading investors including JPMorgan Chase, Valor Equity Partners, Andreessen Horowitz, Founders Fund, 137 Ventures, Lux Capital, T. Rowe Price, and Morgan Stanley, we're building the future of American manufacturing—and looking for exceptional people to help make it happen.

If you're ready to take on the most challenging and rewarding work of your career while helping create American manufacturing jobs for generations to come, you're exactly who we're looking for.

The Role

You will be at Hadrian's HQ in Torrance, CA. Execs, engineering, design, program teams, and visiting customers all work out of our Torrance campus. As IT Lead, you own the health of the team that keeps corporate IT running for our west coast operations, with a secondary lens on our factory operations.

You will lead a small team of Technicians, Analysts, and Systems Admins. Two things sit at the center of the job: technical ability and leadership.

Corporate IT is your main focus. Factory IT is your secondary partnership: you back up the site IT teams, keep our tools consistent between HQ and the floor, and keep the two sides feel like one company.

What You'll Do

• Lead the IT team day to day at HQ. Set priorities, clear blockers, and get your hands dirty so the queue keeps moving and the projects keep landing.

• Build and evolve our AI chatbot workflows. Design intents, wire up integrations to Okta, Microsoft 365, Box, Jira, and our internal systems, and keep the flows tuned as the business changes.

• Keep a live pulse on ticket flow across HQ and the factory. Watch volume, categories, and repeat requests, and turn what you see into automation, chatbot skills, self-service, or new runbooks.

• Own executive service and white-glove support. Make sure execs, board members, and visiting VIPs get fast, quiet, and reliable help every time they are on campus or on the road.

• Help the team run live AV for all-hands, podcasts, and events. Own the conference rooms, all-hands spaces, and event AV. Set up, test, and run the show so nothing on stage or on Teams is a surprise.

• Partner with factory IT as a secondary focus. Back up site IT during rollouts, incidents, and audits, and keep our identity, endpoint, and ITSM setup consistent between HQ and the factory.

• Coach Technicians, Analysts, and Systems Admins. Teach them how to think in workflows and automations, how to handle exec support with care, and how to run AV without a script.

• Partner with Security, Infrastructure, DevOps, Facilities, People Ops, and Production leaders. Speak for IT in planning conversations and translate their needs into work the team can pick up.

• Own our vendor and license footprint. Negotiate, right-size, and track spend.

• Handle the hard escalations. Be the person people call when something big is on fire, and lead the post-mortem after.

• Hire. Screen, interview, and close strong candidates as the team grows.

What We're Looking For

• 7 or more years in IT, with at least 2 leading a team or a major program.

• Strong background in corporate IT at a HQ or campus environment. You have supported execs, engineering, and business teams, and you know how a headquarters is different from a shop floor.

• Hands-on track record building AI chatbot workflows and ticket deflection flows in platforms like Serval, Moveworks, or similar. You have shipped flows that measurably cut ticket volume.

• Strong instinct for reading ticket data. You can look at a queue and tell what should be automated, what should be documented, and what should be pushed back on.

• Real experience with executive and white-glove support. You know how to move fast without making noise, and how to teach a team to do the same.

• Hands-on AV experience with conference room gear such as Crestron, Q-SYS, Logitech, or similar. You have set up rooms, tuned audio, and fixed AV under time pressure.

• Strong technical base. You have run a service desk, administered core SaaS platforms (Okta, Microsoft 365, MDM, ITSM), and shipped automation or integrations yourself.

• Track record of running an IT function that scales: SLAs, on-call, change management, asset lifecycle, and clean handoffs.

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