IT Operations Intern - Spring 2027

International Justice Mission; United States; Hybrid; USD 20,000 - 27,000; Part time

Job summary

International Justice Mission is seeking an IT Operations Intern for the 2027 Spring Internship class in the Washington, DC area. The intern will support the Global IT Operations team, gaining hands-on experience across Microsoft 365, Azure, and Zoom/Teams, with 30–40 hours weekly and a hybrid onsite schedule.

This paid internship provides a monthly stipend to help defray expenses, with dates Jan 11 to Apr 9, 2027, and an application deadline of Sept 25, 2026.

Qualifications

• Completed at least two years of undergraduate study in a relevant field.
• At least one prior internship or significant leadership experience.
• Ability to commit to a schedule of 20, 30, or 40 hours per week during standard business hours.
• Familiarity with Windows and/or macOS operating systems.
• Basic understanding of Microsoft 365 applications and collaboration tools.
• Exposure to troubleshooting hardware, software, or networking issues.
• Experience using technology in academic, volunteer, customer service, or personal projects.
• Interest in cloud technologies, identity management, and endpoint management solutions.
• Basic knowledge of IT service management is a plus.

Responsibilities

• Assist with troubleshooting IT issues to improve user experience.
• Support scheduling and coordination of IT service activities.
• Coordinate cross‑departmental, global IT communications.
• Provide general IJM administrative support.

Skills

Undergraduate status

Prior internship or leadership

Schedule commitment

Windows/macOS familiarity

Microsoft 365 familiarity

Troubleshooting experience

Tech usage in academics/volunteer

Cloud/identity/endpoint management

IT service management knowledge

Education

Two years undergraduate study

Tools

Azure

Zoom/Teams

Microsoft 365

Job description

Who We Are

International Justice Mission (IJM) is the global leader in protecting vulnerable people from violence around the world. Our team of over 1,200 professionals are at work worldwide in over 30 offices. Together we are on a mission to rescue millions, protect half a billion, and make justice unstoppable.

We are a global community that cares for one another. We believe that the way we work is as important as the results we achieve. We provide professional excellence with joy and celebration to all those we serve.

The Need

For over 25 years, IJM has pioneered the work to protect vulnerable people from violence. 9 out of 9 times in the last decade, IJM’s Justice System Strengthening Projects have reduced slavery and violence between 50 and 85% for very large populations of people in poverty. As we grow to expand our impact to protect 500 million people from violence, we are seeking an IT Operations Intern to join the 2027 Spring Internship class.

The IT Operations Intern will support the Global IT Operations team which is responsible for managing and optimizing the organization’s IT infrastructure, systems, and services across multiple regions. The Global IT Operations team ensures seamless technology operations, supports mission-driven projects, and drives innovative solutions to enhance productivity and collaboration within the organization.

The Global IT Operations Intern will gain hands‑on experience in IT operations and support while working on technical projects that span global IT infrastructure and service management. The intern will be exposed to cutting‑edge technologies such as Microsoft 365, Azure, and Zoom/Teams conference rooms. Tasks may include:

• Assist with troubleshooting and resolving IT issues, improving user experience and system performance;
• Support scheduling and coordination of IT service activities;
• Coordinate interdepartmental, global communication efforts; and
• Participating in departmental and general IJM administrative support.

This position can be fully in‑person or hybrid (onsite Tuesdays & Thursdays) in the Washington, DC area. It reports to the Global Director, IT Services. The position requires 30-40 hours per week, primarily during the hours of 8:30am-5:30pm EST. As volunteers, interns and fellows receive a monthly stipend to help defray their expenses related toparticipatingin the internship program. This volunteer stipend is not an hourly wage, nor wages paid for services provided by the intern or fellow.

Spring internship program dates are January 11 – April 9, 2027.

Application Deadline : September 25, 2026.

General Qualifications and Required Skills

• Prospective interns need to have completed at least two years of undergraduate study by the start of their internship in a relevant field.
• At least one prior professional internship experience or significant leadership experience in extracurricular, campus, volunteer, or community-based organizations.
• Ability to commit to a schedule consistent with the required time commitment listed above (20, 30, or 40 hours per week during standard business hours).
• Familiarity with Windows and/or macOS operating systems.
• Basic understanding of Microsoft 365 applications and collaboration tools.
• Exposure to troubleshooting hardware, software, or networking issues.
• Experience using technology in academic, volunteer, customer service, or personal projects.
• Interest in cloud technologies, identity management, and endpoint management solutions.
• Basic knowledge of IT service management principles is a plus.

Critical Qualities

• Mature orthodox Christian faith;
• Humble and resilient;
• Pursues excellence;
• Culturally aware and appreciative of difference;
• Strong service ethic;
• Innovative problem solver;
• Ability to build trust and strong partnerships with others;
• Courageous in pursuing opportunities and challenges;
• Tenacious in achievinggoals; and
• Professional.