IT Operations Intern - Spring 2027

International Justice Mission; Washington (District of Columbia); Hybrid; USD 11,000 - 17,000; Full time

Benefits offered by this job

Volunteer stipend

Job summary

International Justice Mission (IJM) is seeking an IT Operations Intern to assist in managing and optimizing IT infrastructure across regions. The role offers hands-on experience with Microsoft 365, Azure, and Zoom/Teams, and supports IT services globally.

The position can be fully in-person or hybrid (onsite Tue/Thu) in Washington, DC, requiring 30-40 hours per week during EST business hours. A monthly volunteer stipend supports participation in the internship program.

Qualifications

• Completed at least two years of undergraduate study by internship start.
• Prior internship experience or significant leadership in orgs/volunteer activities.
• Ability to commit to 20, 30, or 40 hours per week during standard business hours.
• Familiarity with Windows and/or macOS operating systems.
• Basic understanding of Microsoft 365 and collaboration tools.
• Exposure to troubleshooting hardware, software, or networking issues.

Responsibilities

• Assist with troubleshooting and resolving IT issues, improving user experience and system performance.
• Support scheduling and coordination of IT service activities.
• Coordinate interdepartmental, global communication efforts.
• Participate in departmental and general IJM administrative support.

Skills

Windows OS

macOS

Microsoft 365

Troubleshooting

Cloud technologies

Identity management

Endpoint management

IT service management basics

Education

Two years undergraduate study by start

Tools

Microsoft 365

Azure

Job description

Who We Are

International Justice Mission (IJM) is the global leader in protecting vulnerable people from violence around the world. Our team of over 1,200 professionals are at work worldwide in over 30 offices. Together we are on a mission to rescue millions, protect half a billion, and make justice unstoppable. We are a global community that cares for one another. We believe that the way we work is as important as the results we achieve. We provide professional excellence with joy and celebration to all those we serve.

The Need

For over 25 years, IJM has pioneered the work to protect vulnerable people from violence. 9 out of 9 times in the last decade, IJM’s Justice System Strengthening Projects have reduced slavery and violence between 50 and 85% for very large populations of people in poverty. As we grow to expand our impact to protect 500 million people from violence, we are seeking an IT Operations Intern to join the 2027 Spring Internship class.

IT Operations Intern Overview

The IT Operations Intern will support the Global IT Operations team which is responsible for managing and optimizing the organization’s IT infrastructure, systems, and services across multiple regions. The Global IT Operations team ensures seamless technology operations, supports mission-driven projects, and drives innovative solutions to enhance productivity and collaboration within the organization. The Global IT Operations Intern will gain hands‑on experience in IT operations and support while working on technical projects that span global IT infrastructure and service management. The intern will be exposed to cutting-edge technologies such as Microsoft 365, Azure, and Zoom/Teams conference rooms.

Intern Responsibilities

• Assist with troubleshooting and resolving IT issues, improving user experience and system performance;
• Support scheduling and coordination of IT service activities;
• Coordinate interdepartmental, global communication efforts;
• Participate in departmental and general IJM administrative support.

This position can be fully in‑person or hybrid (onsite Tuesdays & Thursdays) in the Washington, DC area. It reports to the Global Director, IT Services. The position requires 30-40 hours per week, primarily during the hours of 8:30am-5:30pm EST.

As volunteers, interns and fellows receive a monthly stipend to help defray their expenses related to participating in the internship program. This volunteer stipend is not an hourly wage, nor wages paid for services provided by the intern or fellow.

Spring internship program dates are January 11 – April 9, 2027. Application Deadline: September 25, 2026.

General Qualifications and Required Skills

• Prospective interns need to have completed at least two years of undergraduate study by the start of their internship in a relevant field.
• At least one prior professional internship experience or significant leadership experience in extracurricular, campus, volunteer, or community‑based organizations.
• Ability to commit to a schedule consistent with the required time commitment listed above (20, 30, or 40 hours per week during standard business hours).
• Familiarity with Windows and/or macOS operating systems.
• Basic understanding of Microsoft 365 applications and collaboration tools.
• Exposure to troubleshooting hardware, software, or networking issues.
• Experience using technology in academic, volunteer, customer service, or personal projects.
• Interest in cloud technologies, identity management, and endpoint management solutions.
• Basic knowledge of IT service management principles is a plus.

Critical Qualities

• Mature orthodox Christian faith; Humble and resilient; Pursues excellence; Culturally aware and appreciative of difference; Strong service ethic; Innovative problem solver; Ability to build trust and strong partnerships with others; Courageous in pursuing opportunities and challenges; Tenacious in achieving goals; and Professional.

Candidate selection is based on technical competence, recruitment, selection and hiring criteria subject to assessing the candidate’s value congruence and thorough background, police clearance, and reference check processes.

A statement of faith should describe your Christian faith and how you see it as relevant to your involvement with IJM. The statement can either be incorporated into the cover letter or submitted as a separate document and should include, at a minimum, a description of your spiritual disciplines (prayer, study, etc.) and your current fellowship or place of worship.

Diversity & Inclusion

IJM holds strict safeguarding principles and a zero tolerance to violations of the Safeguarding Policy, Protection against Sexual Exploitation, Abuse and Harassment Policy, and Code of Ethics. IJM encourages people of any race, color, age, sex, marital status or political ideology to apply for employment. While we welcome everyone into this work, we truly believe that the work we are doing is God’s work, not our own, and practice spiritual disciplines together daily. That’s why we legally require under SEC. 2000e-1 [Section702] of Title VII of the Civil Rights Act of 1964 that all employees practice a mature orthodox Christian faith, as defined by the Apostles’ Creed. IJM requires a background check, police clearance and thorough review of references with an employment offer and/or employment contract.