IT Operations Intern - Service Desk, Infrastructure, Prod Support

Cambridge Investment Research, Inc.; Fairfield (IA); Hybrid; USD 23,000 - 36,000; Full time

Benefits offered by this job

Paid holidays

Paid time off

Job summary

Cambridge Investment Research, Inc. invites an IT Operations Intern to gain hands-on experience across Service Desk, Infrastructure Operations, and Production Support.

Based in Fairfield, IA, the program runs 11 weeks from May 17 to July 30 and pairs interns with mentors to work on meaningful projects. Applicants are undergraduates in IT, CS, Network or Systems Administration, or related fields, with curiosity, strong troubleshooting, and teamwork.

Qualifications

• Current undergraduate student pursuing Information Technology, Computer Information Systems, Computer Science, Network or Systems Administration, Cybersecurity, Data Analytics, Software Engineering, or related technology program.
• Basic understanding of information technology concepts and interest in enterprise support, infrastructure, applications, service management, automation, or operational reporting.
• Strong troubleshooting, analytical, organizational, and problem-solving skills with close attention to detail.
• Clear written and verbal communication, a service mindset, dependable follow-through, and the ability to collaborate with users and team members of varying technical backgrounds.
• Curiosity, initiative, willingness to ask questions, and comfort learning new technologies; prior help-desk or enterprise IT experience is not required.

Responsibilities

• Contribute to day-to-day technology operations and a defined improvement project while working with technical and non-technical stakeholders.
• Analyze service or operational trends, maintain clear documentation, and recommend practical improvements that strengthen reliability, efficiency, or the user experience.
• Use enterprise technology, service-management, collaboration, reporting, and knowledge-management tools appropriate to the assigned focus area.
• Communicate progress and technical findings clearly, manage assigned priorities, and take increasing ownership with guidance from experienced Technology professionals.

Skills

Troubleshooting

Analytical thinking

Documentation

Communication

Collaboration

Education

Undergraduate IT/CS student

Tools

Microsoft 365

Windows

Virtual Desktops

Job description

## IT Operations Intern - Service Desk, Infrastructure, Prod SupportApply: On-Site: Fairfield, IA: Full time: Posted Today: R-2025-235# **Job Summary**The IT Operations Internship provides hands-on experience supporting the technology services and platforms Cambridge associates rely on every day. Three interns will be placed within Service Desk, Infrastructure Operations, or Production Support/Application Operations based on candidate interests, skills, and business needs. Across all focus areas, interns will build practical experience in troubleshooting, service management, documentation, reporting, operational improvement, and collaboration within an enterprise technology environment.# **Key Deliverables and Responsibilities*** Contribute to day-to-day technology operations and a defined improvement project while working with technical and non-technical stakeholders.* Analyze service or operational trends, maintain clear documentation, and recommend practical improvements that strengthen reliability, efficiency, or the user experience.* Use enterprise technology, service-management, collaboration, reporting, and knowledge-management tools appropriate to the assigned focus area.* Communicate progress and technical findings clearly, manage assigned priorities, and take increasing ownership with guidance from experienced Technology professionals. ## Differentiated Focus Areas **Service Desk:** Provide customer-focused technical support by phone, chat, email, and in person; troubleshoot common account, Microsoft 365, Windows, peripheral, and virtual-desktop issues; assist with tickets, device setup, onboarding, knowledge articles, and self-service resources. **Infrastructure Operations:** Support infrastructure health, reliability, capacity and lifecycle reviews, recurring-issue analysis, inventory or configuration validation, testing, service metrics, preventive-maintenance workflows, and standard operating procedures. **Production Support / Application Operations:** Support application monitoring and observability, incident and service-delivery processes, operational dashboards and reporting, certificate lifecycle activities, support documentation, workflow optimization, and automation opportunities. # **What We Are Looking For*** Current undergraduate student pursuing Information Technology, Computer Information Systems, Computer Science, Network or Systems Administration, Cybersecurity, Data Analytics, Software Engineering, or a related technology program.* Basic understanding of information technology concepts and interest in enterprise support, infrastructure, applications, service management, automation, or operational reporting.* Strong troubleshooting, analytical, organizational, and problem-solving skills with close attention to detail.* Clear written and verbal communication, a service mindset, dependable follow-through, and the ability to collaborate with users and team members of varying technical backgrounds.* Curiosity, initiative, willingness to ask questions, and comfort learning new technologies; prior help-desk or enterprise IT experience is not required. **Program Summary:** Cambridge’s Next Step 11-week paid summer internship program (May 17 – July 30) gives students the opportunity to gain valuable insight into both their chosen field and the financial service industry while working on meaningful projects that contribute to business outcomes. Each intern is partnered with a professional mentor and participates in our professional development program, which includes industry education, career workshops, leadership panels, and networking events. Nearly 30% of interns return to Cambridge as full-time associates.**Location:** All internships are on-site, operating out of our Phoenix, AZ or Fairfield, IA offices. Apartment-style housing is available for Fairfield candidates, and some positions may be eligible to work out of our West Des Moines satellite office.**Work Authorization:** Applicants must be authorized to work for any employer in the United States. We are unable to accommodate temporary student work authorizations, including initial Curricular Practical Training (CPT) and Optional Practical Training (OPT).**Posting Window:** Applications will be reviewed on a rolling basis beginning in November. Internships are expected to remain posted until January 15, but may close earlier if filled. Candidates are encouraged to apply early for greatest consideration.**Compensation:** $17-$26 per hour depending upon location, role, and year in school. Interns also receive 2 paid holidays and 2 days of paid time off across the summer.