IT Operations Intern - Onsite Tech Support for Motorsports

Penske Entertainment; Indianapolis (IN); Sur place; USD 21 000 - 34 000; Plein temps

Résumé du poste

Penske Entertainment in Indianapolis is seeking an IT Operations Intern to deliver frontline support for PC hardware, software, and network issues during events. The role is onsite at IMS facilities, supporting tickets and user inquiries across departments.

The internship runs April through August 2027 (preferably) or May through August 2027, with extended hours during race weekends and key events. Enrolled IT students will gain hands-on experience in a fast-paced entertainment environment.

Qualifications

• Experience using and supporting Microsoft desktop products, Office 365, etc.
• Knowledge of desktop/laptop hardware and software
• Basic understanding of cloud-based technologies
• Experience in a role that directly interacts with multiple people on a daily basis
• Technically minded and able to solve basic computer and software issues
• A proactive, flexible mindset and commitment to excellence
• Cultural competence and the ability to thrive in a diverse environment
• Alignment with Penske Entertainment’s core values and standards

Responsabilités

• Act as the initial contact point for user issues by answering the IT Helpdesk phone and creating a ticket in the Helpdesk ticketing system.
• Assist users in resolving their issue.
• Work with the IT Operations team to troubleshoot and solve applications, network, and other problems.
• Assist IT Operations Team with temporary network deployments and other event setup tasks.
• Assist IT Operations Team with troubleshooting and staffing during track events.
• Complete special projects assigned by IT management.

Connaissances

MS Office

Office 365

Desktop hardware

Networking basics

Customer support

Problem solving

Formation

Undergraduate or graduate IT program

Description du poste

Penske Entertainment in Indianapolis is seeking an IT Operations Intern to deliver frontline support for PC hardware, software, and network issues during events. The role is onsite at IMS facilities, supporting tickets and user inquiries across departments.

The internship runs April through August 2027 (preferably) or May through August 2027, with extended hours during race weekends and key events. Enrolled IT students will gain hands-on experience in a fast-paced entertainment environment.