IT Operations Intern, 2027 Season

Penske Entertainment; Indianapolis (IN); Sur place; USD 21 000 - 34 000; Plein temps

Résumé du poste

Penske Entertainment in Indianapolis is seeking an IT Operations Intern to deliver frontline support for PC hardware, software, and network issues during events. The role is onsite at IMS facilities, supporting tickets and user inquiries across departments.

The internship runs April through August 2027 (preferably) or May through August 2027, with extended hours during race weekends and key events. Enrolled IT students will gain hands-on experience in a fast-paced entertainment environment.

Qualifications

• Experience using and supporting Microsoft desktop products, Office 365, etc.
• Knowledge of desktop/laptop hardware and software
• Basic understanding of cloud-based technologies
• Experience in a role that directly interacts with multiple people on a daily basis
• Technically minded and able to solve basic computer and software issues
• A proactive, flexible mindset and commitment to excellence
• Cultural competence and the ability to thrive in a diverse environment
• Alignment with Penske Entertainment’s core values and standards

Responsabilités

• Act as the initial contact point for user issues by answering the IT Helpdesk phone and creating a ticket in the Helpdesk ticketing system.
• Assist users in resolving their issue.
• Work with the IT Operations team to troubleshoot and solve applications, network, and other problems.
• Assist IT Operations Team with temporary network deployments and other event setup tasks.
• Assist IT Operations Team with troubleshooting and staffing during track events.
• Complete special projects assigned by IT management.

Connaissances

MS Office

Office 365

Desktop hardware

Networking basics

Customer support

Problem solving

Formation

Undergraduate or graduate IT program

Description du poste

REPORTS TO:
Director, IT Infrastructure and Operations

LOCATION:
Indianapolis, IN

FLSA STATUS:
Non-Exempt

EMPLOYMENT TYPE:
Intern

DURATION:

April - August 2027(preferred) or May- August 2027

ABOUT US

At Penske Entertainment, we don't just host world-class events-we create unforgettable moments. Our team fuels four iconic motorsports brands:

• Indianapolis Motor Speedway (IMS) - home of the world's largest spectator sporting facility and annually hosts the world's most prestigious auto race: the Indianapolis 500 presented by Gainbridge.
• INDYCAR - The Indianapolis-based governing body for North America's premier open-wheel auto racing series, the NTT INDYCAR SERIES, and its developmental series, INDY NXT by Firestone.
• IMS Productions - A multifaceted broadcast and multimedia division that helps bring INDYCAR and IMS events to life for global audiences.
• Motorsports Events Management (MEM) - Promotes major events featuring premier motorsports series throughout the United States.

Whether on the track, behind the scenes, or on the screen, our people are at the heart of everything we do. If you're ready for a career where excitement, purpose, and impact collide-we want to meet you.

WHAT YOU'LL DO

As an IT Operations Intern, you will provide users with telephone and in-person technical support for PC hardware and software applications, networking issues, and remote access. You will also work throughout the Indianapolis Motor Speedway facility to support TCP/IP networks, ticket operations, etc.

In this role, you'll be an important part of delivering top-tier experiences to fans, partners, and teams across the motorsports world. You'll take ownership of key responsibilities, collaborate across departments, and bring energy and innovation to a fast-paced environment.

YOUR RESPONSIBILITIES

• Act as the initial contact point for user issues by answering the IT Helpdesk phone and creating a ticket in the Helpdesk ticketing system.
• Assist users in resolving their issue.
• Work with the IT Operations team to troubleshoot and solve applications, network, and other problems.
• Assist IT Operations Team with temporary network deployments and other event setup tasks.
• Assist IT Operations Team with troubleshooting and staffing during track events.
• Complete special projects assigned by IT management.

WHAT YOU BRING

We're looking for someone who's ready to bring great effort every day and is committed to growing with us.

Required Experience & Skills:

• Experience using and supporting Microsoft desktop products, Office 365, etc.
• Knowledge of desktop/laptop hardware and software
• Basic understanding of cloud-based technologies
• Experience in a role that directly interacts with multiple people on a daily basis
• Technically minded and able to solve basic computer and software issues
• A proactive, flexible mindset and commitment to excellence
• Cultural competence and the ability to thrive in a diverse environment
• Alignment with Penske Entertainment’s core values and standards

Education:

• Currently enrolled in an undergraduate or graduate program at an accredited college or university, pursuing a degree in IT or related field

Leadership:

• This role does not have direct supervisory responsibilities

FLEXIBILITY & TRAVEL

• Standard working hours are Monday through Friday, 8:30 AM to 5:00 PM. This is a fully onsite role with no remote work options available.
• Extended hours required during race weekends and key event periods (especially May)
• Our teams work together to create flexibility that supports life in and out of work

PHYSICAL DEMANDS

• Ability to occasionally lift and/or move up to 25 pounds
• Must be able to see and hear in the normal range with or without correction and communicate verbally and in written form with great facility and must be able to be understood.
• Comfort working indoors/outdoors and around event noise

WORK ENVIRONMENT

• Employees will be exposed to those conditions normally encountered in a business office environment.
• Fast-paced, collaborative office and event settings
• The noise level in the work environment can be loud, due to professional racing events.

EQUAL OPPORTUNITY

Penske Entertainment is proud to be an equal opportunity employer. We're committed to creating a workplace where everyone can thrive - regardless of race, gender, orientation, background, or ability.

Travel Required

No .

Qualifications

Skills

Behaviors

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Motivations

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Education

Experience

Required

1 year: 1

Licenses & Certifications

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.