IT Operations Intern: Data-Driven, Project-Ready

Tencent; Palo Alto (CA); On-site; USD 37,000 - 70,000; Full time

Benefits offered by this job

Paid sick leave

Paid holidays

Company medical plan

Job summary

Tencent seeks an IT Operations Intern to join the IT team in the PA office, United States. You will support day-to-day IT operations, reporting, data analysis, and cross‑team collaboration in a fast-paced enterprise environment.

You will gain hands-on experience with IT operations, service management, and project delivery while contributing to operational improvements and visibility. This internship requires commitment to 6–12 months and relocation to Tencent’s PA office in the United States.

Qualifications

• Pursuing IT-related degree (Bachelor’s or Master’s).
• Basics of IT operations and service management.
• Strong organization and task-tracking abilities.

Responsibilities

• Support day-to-day IT operations, including issue follow‑up, service tracking, operational reporting, and documentation.
• Assist in coordinating IT projects and operational initiatives, including task tracking, meeting notes, progress updates, risk follow‑up, and stakeholder communication.
• Work with IT engineers and operations teams to support project delivery, ensuring actions are clearly assigned, followed up, and closed on time.
• Collect, organize, and analyze IT operational data to identify trends, issues, risks, and improvement opportunities.
• Prepare dashboards, reports, trackers, and management summaries to improve visibility of IT operations and project progress.
• Support the planning and coordination of team activities, operational reviews, training sessions, workshops, and cross‑team meetings.
• Help maintain internal knowledge bases, process documents, service guides, and project‑related materials.
• Communicate with internal users and stakeholders to understand requests, collect feedback, clarify requirements, and support issue resolution.
• Support complex and multi‑threaded tasks that require coordination across different teams, systems, or regions.
• Identify opportunities to improve operational processes, including workflow optimization, better use of existing tools, and light automation where applicable.

Skills

IT operations

IT service management

Project coordination

Data analysis

Excel

Power BI

Tableau

Looker Studio

Scripting basics

Education

Bachelor’s or Master’s student

Tools

Jira

Confluence

ServiceNow

SharePoint

Power BI

Excel

Job description

Tencent seeks an IT Operations Intern to join the IT team in the PA office, United States. You will support day-to-day IT operations, reporting, data analysis, and cross‑team collaboration in a fast-paced enterprise environment.

You will gain hands-on experience with IT operations, service management, and project delivery while contributing to operational improvements and visibility. This internship requires commitment to 6–12 months and relocation to Tencent’s PA office in the United States.