IT Operations Intern — Data, Dashboards & PMO Support

Tencent America LLC; Bellevue (WA); On-site; USD 39,000 - 83,000; Full time

Job summary

Tencent America LLC in the United States is seeking a proactive IT Operations Intern to join the IT team in the PA office. You will support daily IT operations, coordinate projects, analyze operational data, and help improve service quality and visibility.

You will gain hands-on experience with dashboards and reporting, working with IT engineers and cross‑team stakeholders in a fast-paced environment. This role requires 6–12 months of commitment and is based at Tencent’s PA office.

Qualifications

• Bachelor’s or Master’s student in information systems, computer science, IT management or related fields.
• Solid understanding of IT operations, service management, infrastructure, or enterprise IT support.
• Experience with dashboards or data visualization tools is a plus.
• Strong organizational skills and ability to drive items to closure.
• Comfortable working with data and performing analysis in Excel or similar tools.

Responsibilities

• Support day-to-day IT operations, including issue follow-up, service tracking, operational reporting, and documentation.
• Coordinate IT projects and operational initiatives, including task tracking, meeting notes, progress updates, and risk follow-up.
• Assist IT engineers and operations teams to support project delivery and timely action closure.
• Collect, organize, and analyze IT data to identify trends, risks, and improvement opportunities.
• Prepare dashboards, reports, trackers, and summaries to improve visibility of IT operations and project progress.
• Support planning and coordination of team activities, reviews, training sessions, workshops, and cross-team meetings.
• Help maintain internal knowledge bases, process docs, service guides, and project materials.
• Communicate with internal users and stakeholders to gather requirements and resolve issues.

Skills

IT operations

Data analysis

Excel

Power BI

Education

Bachelor’s or Master’s student in Information Systems, Computer Science, IT Management, Engineering, Business Analytics, Project Management

Tools

Jira

Confluence

ServiceNow

SharePoint

Power BI

Excel

Job description

Tencent America LLC in the United States is seeking a proactive IT Operations Intern to join the IT team in the PA office. You will support daily IT operations, coordinate projects, analyze operational data, and help improve service quality and visibility.

You will gain hands-on experience with dashboards and reporting, working with IT engineers and cross‑team stakeholders in a fast-paced environment. This role requires 6–12 months of commitment and is based at Tencent’s PA office.