IT Operations Intern: Data, Dashboards & PMO Support

Tencent America LLC

Palo Alto (CA)

On-site

USD 37,000 - 72,000

Part time

14 days+

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Benefits offered by this job

Paid sick leave and holidays

Medical plan eligibility

13 paid holidays

Job summary

Tencent America LLC in Palo Alto, CA is seeking an IT Operations Intern to support daily IT operations, project delivery, data analysis, and cross-team coordination. You will gain hands-on experience in enterprise IT operations and service delivery in a fast-paced environment.

You will work with IT Operations, Infrastructure, and Service Support teams and help improve service quality, delivery efficiency, and operational visibility while developing project coordination skills and data analysis

Qualifications

Bachelor’s or Master’s student in Information Systems, Computer Science, IT Management, Engineering, Business Analytics, Project Management, or a related discipline.
Basic understanding of IT operations, IT service management, infrastructure, workplace technology, or enterprise IT support.
Strong organizational skills; can manage multiple tasks and drive items to closure.
Experience or interest in project coordination, planning, or service delivery.
Comfortable with data; experience using Excel for data analysis and tracking.
Experience with dashboards/visualization tools such as Power BI, Tableau, Looker Studio, or similar.
Basic knowledge of automation tools, scripting, workflow tools, or AI productivity tools is a plus.

Responsibilities

Support day-to-day IT operations, including issue follow-up, service tracking, reporting, and documentation.
Assist in coordinating IT projects and operational initiatives, including task tracking and stakeholder communication.
Work with IT engineers to support project delivery; ensure actions are assigned and closed on time.
Collect, organize, and analyze IT operational data to identify trends and risks.
Prepare dashboards, reports, trackers, and summaries to improve visibility of IT operations.
Support planning and coordination of team activities, reviews, training, and cross-team meetings.
Maintain internal knowledge bases, process documents, and project materials.
Communicate with users to understand requests and support issue resolution.
Support cross-team coordination across systems or regions; seek optimization opportunities.