IT Operations Engineer – Splunk ITSI

SOFtact Solutions; Fayetteville (NC); On-site; USD 80,000 - 110,000; Full time

Job summary

A technology solutions firm is seeking an IT Operations Engineer to support IT operations for the Special Operations Community. The ideal candidate will have advanced Splunk expertise, be responsible for maintaining monitoring technologies, and work collaboratively with diverse teams. This role requires a minimum of Top Secret clearance and offers opportunities for impactful work in a specialized environment.

Qualifications

• 2+ years of professional experience using and supporting Splunk Enterprise.
• Must have Top Secret clearance, with eligibility to obtain SCI.

Responsibilities

• Provide technical/management leadership on major tasks.
• Maintain various IT Operations monitoring technologies using Splunk IT Service Intelligence.
• Work with external teams to gather requirements and develop the scope.

Skills

Splunk IT Service Intelligence

Creative problem-solving

Splunk Core Certified Power User

Excellent verbal and written skills

Education

Bachelor’s degree in business administration, project management, or related field

Tools

SolarWinds

ServiceNow

vRealize Operations

Splunk

Job description

Overview

IT Operations Engineer – Splunk ITSI. SOFtact Solutions (STS) is seeking an intermediate to advanced-level IT Operations Engineer to join our team supporting IT operations for the Special Operations Community. The IT Operations Engineer will maintain various network-monitoring technologies and applications focusing on the Splunk IT Service Intelligence (ITSI) premium application. The selected candidate will provide advanced experience in managing Splunk Core and Splunk ITSI. They will work with customers to perform requirements-gathering sessions to develop the scope and design of new and existing content to include dashboards, alerts, reports, and data sources for ingestion. This role will be responsible for translating the requirements into a working model and presenting it to the customer while also taking feedback for improvement. They will work with the customer’s Splunk administrators to deploy their solution to make it available for all users. The candidate must have robust Splunk experience and be able to work collaboratively with diverse end-users and a geographically distributed team. This position requires a minimum of Top-Secret clearance, with eligibility to obtain SCI.

Position Location: Fort Bragg, Fayetteville, NC (onsite)

About SOFtact Solutions:STS is a Certified, Woman Owned Small Business (WOSB) that carries a passion for problem-solving in support of today’s warfighters and government entities by providing Strategic Advisory and Program Management, C5ISR Enterprise Architecture and Design, Cybersecurity, IT Services, and ServiceNow Solutions.

Education: Bachelor’s degree in equivalent experience in business administration, project management, or related field.

Qualifications: 2+ years’ professional experience using and supporting Splunk Enterprise.

Responsibilities

• Provides technical/management leadership on major tasks or technology assignments.
• Establishes goals and plans that meet project objectives and has domain and expert technical knowledge.
• Maintains various IT Operations monitoring technologies and methodologies using Splunk IT Service Intelligence (ITSI) Premium Application.
• Works with external teams to perform requirements gathering sessions to develop the scope and design of new and existing content to include glass tables, dashboards, alerts, reports, and data sources to fulfill IT Operations monitoring.
• Discovers and mines data to develop meaningful insights into IT Operations.
• Develops visualization dashboards and indicators that identify anomalous activities using statistical behavior models, and machine learning.
• Integrating Splunk with a wide variety of legacy data sources and industry leading commercial security tools that use various protocols, to facilitate better monitoring of IT Operations inside Splunk ITSI
• Managing Splunk knowledge objects such as Apps, Dashboards, Saved Searches, Scheduled Searches, Alerts, and Glass Tables, along with the customer’s other Splunk Administrators
• Improves deployment performance and solves configuration and deployment issues to improve enterprise management of Splunk ITSI.
• Provides utilization of predicative analytics capability in ITSI in support of customer defined services.
• Work with customers and users to ensure proper data shape and data validation for content published on Splunk ITSI Premium Application.
• Performs technical ITSI troubleshooting efforts in support of customer IT Operations.
• Interactions involve client negotiations and interfacing with senior management.
• Interface with customers to articulate requirements and capabilities of Splunk ITSI Premium Application.
• Periodic travel as needed
• Primary work location will be Fort Bragg, NC

Qualifications

• Splunk IT Service Intelligence experience to include installation and administration, as well as integration with backend systems
• Creative problem-solving skills
• Splunk Core Certified Power User
• Splunk IT Service Intelligence Certified Admin
• DoD 8570 Certification at the IAT Level II or obtain within six months of employment
• Must have excellent verbal and written skills

Preferred Skills

• Knowledge and experience with other enterprise network monitoring tools such as SolarWinds, vRealize Operations, SCOM, ServiceNow, Gigamon, and NetBrain, to ensure the ability to understand data being ingesting from those sources
• Integrating with ServiceNow
• Splunk M/L
• Certification in Red Hat Certified System Administrator (RHCSA) and/or Red Hat Certified Engineer (RHCE) and/or applicable certifications
• Splunk Enterprise Certified Admin

Clearance: Top Secret; with eligibility to obtain SCI (Applicants will be subject to security investigations and will have to meet eligibility requirements for classified information)

SOFtact Solutions is an equal opportunity and affirmative action employer. We consider applicants without regard to race, color, religion, creed, gender, national origin, age, disability, genetic information, marital or veteran status, or any other category protected by federal, state, or local law.