Splunk ITSI Engineer - US Citizen/Secret Clearance (no C2C candidates please)

Tier One Technologies, LLC; United States; On-site; USD 100,000 - 130,000; Full time

Job summary

A technology services provider seeks an experienced Splunk ITSI Engineer to deploy and manage the Splunk IT Service Intelligence platform for a US Government client in Miami, FL. The ideal candidate should have over 5 years of experience in Splunk ITSI and a strong understanding of service monitoring. Must be a U.S. Citizen with an active Secret Security Clearance. This is a contract position.

Qualifications

• Must be a U.S. Citizen with an active Secret Security Clearance.
• 5+ years of experience with Splunk ITSI.
• Proven ability to build and manage services and KPIs within Splunk ITSI.

Responsibilities

• Deploy and manage the Splunk ITSI platform for a US Government client.
• Define and tune KPIs to monitor system and service health.
• Integrate ITSI with alerting and ITSM tools for automated incident response.

Skills

Splunk Core

Splunk Administration

Infrastructure monitoring

Application monitoring

Troubleshooting

Documentation

Communication

Education

Bachelor’s degree in Software Engineering, Computer Science, or related discipline

Tools

ServiceNow

Job description

Overview

Tier One Technologies seeks a Splunk ITSI Engineer to design, deploy, and manage the Splunk IT Service Intelligence (ITSI) platform for a US Government client. This is an on-site contract-to-hire position located in Miami, FL. Must be a U.S. Citizen with an active Secret Security Clearance.

Responsibilities

• Deploy and configure Splunk ITSI, including services, entities, KPIs, and glass tables.
• Create and manage IT service models that map infrastructure components to business services.
• Define and tune Key Performance Indicators (KPIs) to monitor system and service health.
• Build Glass Tables and dashboards to provide real-time visualizations for various teams in the organization.
• Implement episode review workflows to group related alerts and reduce noise.
• Develop and apply anomaly detection models and baseline thresholds for proactive alerting.
• Integrate ITSI with alerting and ITSM tools (e.g., ServiceNow) for automated incident response.
• Install and configure MLTK (Splunk Machine Learning toolkit).
• Build and train service adaptive thresholding.
• Collaborate with infrastructure, application, and other teams to onboard data sources and refine service visibility.
• Monitor and optimize the performance and scalability of the ITSI environment.
• Document architecture, KPIs, service definitions, and procedures.
• Install and configure content packs.

Qualifications

Required:

• Must be a U.S. Citizen with an active Secret Security Clearance.
• Bachelor’s degree in Software Engineering, Computer Science, or a related discipline (preferred).
• 5+ years of Splunk Core and Splunk Administration experience, with a strong focus on ITSI and a deep understanding of service monitoring.
• Proven ability to build and manage services, KPIs, and Glass Tables within Splunk ITSI.
• Strong understanding of infrastructure and application monitoring, including logs and metrics.
• Experience working with enterprise IT environments (e.g., servers, databases, cloud platforms).
• Familiarity with ITIL concepts such as incident, problem, and change management.
• Excellent troubleshooting, documentation, and communication skills.

Preferred:

• Splunk certifications (e.g., Splunk Core Certified Admin, Splunk ITSI Certified Admin).
• Experience with ServiceNow or other ITSM tools.
• Exposure to DevOps or SRE practices.
• Knowledge of machine learning-based anomaly detection and predictive analytics.

Details

• Employment type: Contract
• Location: Miami, FL