IT Operations Engineer: Networking, Systems & DR

Steptoe LLP; Chicago (IL); Hybrid; USD 80,000 - 90,000; Full time

Benefits offered by this job

Medical insurance

Dental & Vision insurance

401K Plan

Paid Time Off

Job summary

Steptoe LLP is seeking an IT Operations Engineer to provide end-user support and help maintain the firm’s network, servers, and communications tools. The role covers Windows environments, Office 365, and virtualization alongside server administration and network troubleshooting.

The candidate will configure devices, manage user accounts, implement SOPs, and assist with disaster recovery testing. Remote work may be available; a bachelor’s degree and 2–4 years of related experience are required.

Qualifications

• Bachelor's degree in computer science or information systems, or an equivalent certificate, with 2–4 years of general IT support experience.
• 2–4 years' experience in a Windows environment, maintaining and optimizing systems.
• 2–4 years' experience in OS/app software integration and automation using SCCM, PowerShell, and Group Policies.
• Experience with iManage document management, Citrix XenApp, and major organization-wide systems (scanning, faxing, helpdesk).
• Knowledge of MS Exchange/Outlook, network servers, virtualization, SAN storage, and DR/BCP.

Responsibilities

• Plan and execute upgrades to applications and systems as per delivery specs.
• Support and maintain all firm applications and hardware.
• Resolve escalated trouble tickets for applications and hardware.
• Assist with tickets from other IT Operations engineers as needed.
• Manage end-user accounts, permissions, and storage in line with security practices.
• Document and update SOPs for relevant systems and technologies.

Skills

Windows OS

SCCM/PowerShell

Group Policies

VMware

Networking

UC/VoIP

IT Support

Education

Bachelor's degree in Computer Science / Information Systems or equivalent

Tools

iManage

Citrix XenApp

MS Exchange/Outlook

VMware/Hypervisor

Job description

Steptoe LLP is seeking an IT Operations Engineer to provide end-user support and help maintain the firm’s network, servers, and communications tools. The role covers Windows environments, Office 365, and virtualization alongside server administration and network troubleshooting.

The candidate will configure devices, manage user accounts, implement SOPs, and assist with disaster recovery testing. Remote work may be available; a bachelor’s degree and 2–4 years of related experience are required.