IT Operations & Enablement Lead

ENGINEERINGUK

Cary (NC)

Hybrid

USD 120,000 - 180,000

Full time

7 days ago

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Job summary

ABB is seeking an IT Operations & Enablement Lead in Cary, NC, to own the IT Business Systems operations, governance, budgeting, and training programs. You will oversee six interconnected functions, drive data-informed decisions, and shape how users access ECC/S4HANA, Vistex, Vertex, and TMS capabilities.

The role reports to the IS Manager and demands a builder-operator mindset with significant cross-functional influence, AI platform involvement, and travel limited to under 20%.

Qualifications

Bachelor degree in computer science engineering or related field (MBA/masters degree preferred).
10+ years in enterprise business systems with SAP ECC and/or S/4HANA exposure, with Vistex/Vertex/SAP TMS or similar.
5+ years running operational governance in a matrixed environment across multiple business areas.
Experience managing or co-managing a team or project budget, forecasting, and financial narration to leadership.
Proven track record designing and delivering training programs in a business systems context.
Experience delivering AI-powered platform solutions using RAG or knowledge graphs.
Travel up to 20% or less.
Candidates must have US work authorization for ABB.

Responsibilities

Own monthly business reviews for five business areas across two user groups.
Own the IT Business Systems team budget monthly including contractor forecasting.
Run intake governance (APT process) and maintain key relationships.
Lead end-user training and determine when training is or isn’t the right solution.
Develop internal capabilities across ECC, S/4HANA, Vistex, Vertex and TMS.
Provide operational support to the team leader and run the AI knowledge platform.

Skills

Operational governance

Budget management

Training programs

AI platform delivery

Work authorization

Education

Bachelor’s degree in computer science/related field

MBA or master’s degree preferred

Tools

SAP ECC

S/4HANA

Vistex

Vertex

SAP TMS

Job description

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Employer ABB Location Cary, North Carolina, United States of America Salary Competitive Closing date 27 Sep 2026

View more categories View less categories Sector Operations and Facilities Management Role Manager Contract Type Permanent Hours Full Time

At ABB, we help industries run leaner and cleaner-and every person here makes that happen. You'll be empowered to lead, supported to grow, and proud of the impact we create together. Join us and help run what runs the world.

This position reports to:

IS Manager

The work model for the role is:

Hybrid, Cary, NC

Your role and responsibilities

In this role as IT Operations & Enablement Lead, you will own the operational process of the IT Business Systems team including training, governance, planning, reporting, and budgeting - as a single accountable leader. Each day, you will analyze user support data to sharpen our IT systems delivery across five business areas.

This is a role for a builder-operator, not a coordinator. You will own six interconnected functions that define how the IT Business Systems team runs, how the business perceives it, and how effectively it serves its users. This is a high-visibility role with direct impact on continued investment in the team.

You will be mainly accountable for:

Business reviews: Monthly packages for five business areas across two user groups. A decision forum, not a status dump.
Budget: Owns and reconciles the team budget monthly. Contractor forecasting is the hard part.
Intake governance: Runs the APT process. Can tell a director their request is not first this month and keep the relationship.
End user training: Reads ticket data, builds what is needed, and knows when training is not the answer.
Internal team enablement: Develops our own people across ECC, S/4HANA, Vistex, Vertex and TMS.
Provide operational support to the team's leader.
AI knowledge platform

Qualifications for the role:

Bachelor degree in computer science engineering or related field (MBA/masters degree preferred)
Minimum 10 years of experience in enterprise business systems - SAP ECC and/or S/4HANA preferred, with exposure to Vistex, Vertex, SAP TMS, or comparable platforms.
Substantial experience (5+ years) running operational governance in a matrixed environment - intake processes, business reviews, prioritization frameworks - across multiple business areas simultaneously.
You have managed or co-managed a team or project budget - comfortable with variance analysis, forecasting, and presenting financial narratives to leadership.
Demonstrated track record of designing and delivering training programs in a business systems or enterprise IT context - not coordinating someone else's curriculum, but building your own and measuring whether it worked.
Skilled in AI-powered platform delivery - you have built or significantly contributed to building a knowledge platform, self-service tool, or intelligent search system using RAG, knowledge graphs, or similar architectures.
Passionate about transparency and intellectual honesty
Travel requirement less than 20%
Candidates must already have work authorization that would permit them to work for ABB in the US.

More about us

ABB Installation Products Division (formerly Thomas&Betts), helps manage the connection, protection and distribution of electrical power from source to socket. The Division's products are engineered to provide ease of installation and perform in demanding and harsh conditions, helping to ensure safety and continuous operation for utilities, businesses and people around the world. The Commercial Essentials product segment includes electrical junction boxes, commercial fittings, strut and cable tray metal framing systems for commercial and residential construction. The Premier Industrial product segment includes multiple product lines, such as Ty-Rap® cable ties, T&B Liquidtight Systems® protection products, PVC coated and nylon conduit systems, power connection and grounding systems, and cable protection systems of conduits and fittings for harsh and industrial applications. The Division also manufactures solutions for medium-voltage applications used in the utility market under its marquee brands including Elastimold™ reclosers and switchgear, capacitor switches, current limiting fuses, Homac™ distribution connectors, Hi-Tech Valiant™ full-range current limiting fuse for fire mitigation, faulted current indicators and distribution connectors, cable accessories and apparatus with products for overhead and underground distribution. Manufacturing includes made-to-stock and custom-made solutions.

Why ABB?

ABB is an Equal Employment Opportunity and Aff All qualified applicants will receive consideration for employment without regard to their- sex (gender identity, gender expression, sexual orientation), marital status, citizenship, age, race and ethnicity, inclusive of traits historically associated with race or ethnicity, including but not limited to hair texture and protective hairstyles, color, religious creed, national origin, pregnancy, physical or mental disability, genetic information, protected Veteran status, or any other characteristic protected by federal and state law.

For more information regarding your (EEO) rights as an applicant, please visit the following websites: https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12ScreenRdr.pdf

Protected Veterans and Individuals with Disabilities may request a reasonable accommodation if you are unable or limited in your ability to use or access ABB's career site as a result of your disability. You may request reasonable accommodations by calling an ABB HR Representative at 1-888-694-7762 or by sending an email to US-AskHR@abb.com. Resumes and applications will not be accepted in this manner.

ABB Benefit Summary for eligible US employees

[excludes ABB E-mobility, Athens union, Puerto Rico]

Go to MyBenefitsABB.com and click on "Candidate/Guest" to learn more

Health, Life & Disability

Choice between two medical plan options: A PPO plan called the Copay Plan OR a High Deductible Health Plan (with a Health Savings Account) called the High Deductible Plan.
Choice between two dental plan options: Core and Core Plus
Vision benefit
Company paid life insurance (2X base pay)
Company paid AD&D (1X base pay)
Voluntary life and AD&D - 100% employee paid up to maximums
Short Term Disability - up to 26 weeks - Company paid
Long Term Disability - 60% of pay - Company paid. Ability to "buy-up" to 66 2/3% of pay.
Supplemental benefits - 100% employee paid (Accident insurance, hospital indemnity, critical illness, pet insurance
Paid Parental Leave
Employee Assistance Program
Health Advocate support resources for mental/behavioral health, general health navigation and virtual health, and infertility/adoption
Employee discount program

Retirement

401k Savings Plan with Company Contributions
Employee Stock Acquisition Plan (ESAP)

Time off

ABB provides 11 paid holidays. Salaried exempt positions are provided vacation under a permissive time away policy.

Building a cleaner, smarter future takes all kinds of minds: the curious, the courageous, and the creative. That's why we welcome people from all backgrounds and experiences.

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