IT Operations Director: Service Reliability & Change Lead

Smartsuite; Newport Beach (CA); On-site; USD 150,000 - 230,000; Full time

Job summary

Capitolis is seeking an IT Operations Director to lead infrastructure and operations, including availability, capacity, monitoring, on‑call, major incident response and the operational budget. You will set standards, runbooks and govern change windows, overseeing the NOC and cloud providers while reporting health and investment needs to the CIO.

You will own the operations calendar, incident and change records, ensuring one source of truth across environments and smooth on‑call escalations.

Qualifications

• Proven experience leading IT infrastructure and operations.
• Strong ability to set standards, runbooks and budgets.
• Experience with monitoring, capacity planning and on‑call processes.

Responsibilities

• Own infrastructure and operations strategy, standards and budget.
• Ensure availability, capacity and performance of IT services.
• Oversee monitoring, event management and major incident response.
• Govern change and release windows for stability.
• Report service health and investments to CIO.

Skills

Infrastructure leadership

Cloud operations

NOC management

Incident response

Education

Bachelor's degree in IT/Computing

Tools

ITSM tools

Job description

Capitolis is seeking an IT Operations Director to lead infrastructure and operations, including availability, capacity, monitoring, on‑call, major incident response and the operational budget. You will set standards, runbooks and govern change windows, overseeing the NOC and cloud providers while reporting health and investment needs to the CIO.

You will own the operations calendar, incident and change records, ensuring one source of truth across environments and smooth on‑call escalations.