IT Operations Director - Service Management & Governance

HealthEdge; United States; Remote; USD 90,000 - 130,000; Full time

Job summary

HealthEdge is seeking a leader to establish and run the Service Management Office, defining governance frameworks, standards and performance mechanisms for Client IT Operations.

You will drive major incident, problem/RCA, change and release governance, ensuring disciplined execution and executive-quality communications across global teams, and partner with technical leaders to convert recurring incidents into measurable improvement initiatives.

Responsibilities

• Establish and lead the Service Management Office, defining governance frameworks, standards, and performance mechanisms for Client IT Operations.
• Drive major incident, problem/RCA, change, and release governance, ensuring disciplined execution and executive-quality communications across global teams.
• Partner with technical leaders to convert recurring incidents and control gaps into prioritized improvement initiatives with measurable operational reporting.

Job description

HealthEdge is seeking a leader to establish and run the Service Management Office, defining governance frameworks, standards and performance mechanisms for Client IT Operations.

You will drive major incident, problem/RCA, change and release governance, ensuring disciplined execution and executive-quality communications across global teams, and partner with technical leaders to convert recurring incidents into measurable improvement initiatives.