IT Operations & Collaboration Coordinator

Foxconn Industrial Internet - FII; Houston (TX); On-site; USD 60,000 - 85,000; Full time

Job summary

Foxconn Industrial Internet - FII in Houston seeks an IT Operations & Collaboration Coordinator to administer Microsoft 365 services, manage access, and support end users for a seamless digital workplace. You will monitor servers, assist IAM with SSO/MFA, ITSM processes, and coordinate with stakeholders to resolve issues.

You will document processes, contribute to automation, and support security initiatives while delivering high-quality IT support across the organization.

Qualifications

• Experience supporting server environments, system monitoring, patch management, backup solutions, and infrastructure troubleshooting.
• Some experience in IT Support, Service Desk, Microsoft 365 Administration, or related IT roles.
• Hands-on experience administering Microsoft 365 services, including Exchange Online, Teams, SharePoint Online, OneDrive, and Entra ID (Azure AD).
• Experience managing user accounts, licenses, security groups, access permissions, and user lifecycle processes (onboarding, transfers, and offboarding).
• Understanding of Identity and Access Management (IAM), including Single Sign-On (SSO), Multi-Factor Authentication (MFA), and access governance.
• Experience supporting enterprise applications and business systems, including user access management, troubleshooting, and coordination between system owners and end users.
• Experience with ticketing systems, incident management, service request fulfillment, and IT service management (ITSM) processes.
• Strong communication, documentation, and problem-solving skills with the ability to manage multiple priorities in a fast-paced environment.
• Experience with PowerShell scripting, Microsoft Intune, or endpoint management solutions is a plus.

Responsibilities

• Assist in the administration, monitoring, and maintenance of Windows and Linux servers to ensure system availability, performance, and security.
• Support server patching, operating system updates, vulnerability remediation, and routine maintenance activities.
• Monitor server health, system alerts, backups, storage utilization, and infrastructure performance using enterprise monitoring tools.
• Administer and maintain Microsoft 365 services and related collaboration platforms.
• Manage user accounts, licenses, permissions, and identity lifecycle processes.
• Provide technical support for end users, enterprise applications, and business systems through the Service Desk.
• Support Identity and Access Management (IAM) solutions, including SSO, MFA, and user access governance.
• Coordinate with system owners and business stakeholders to troubleshoot and resolve application-related issues.
• Maintain IT documentation and contribute to process improvements, automation, and technology initiatives.

Skills

Server monitoring

IT service management

Microsoft 365 administration

IAM & SSO/MFA

End-user support

Documentation

PowerShell scripting

Education

Bachelor degree in IT or business

BS in Computer Science

Equivalent work experience

Tools

Exchange Online

Teams

SharePoint Online

OneDrive

Entra ID (Azure AD)

ITSM tools

Job description

Job Summary
We are seeking a proactive and customer-focused IT Operations & Collaboration Coordinator to join our IT team. This role is responsible for administering Microsoft 365 services and collaboration technologies, supporting end users, managing access permissions, troubleshooting technical issues, and ensuring a seamless digital workplace experience. The ideal candidate will possess strong technical knowledge, excellent communication skills, and a commitment to delivering high-quality IT support across the organization.

Responsibilities

• Assist in the administration, monitoring, and maintenance of Windows and Linux servers to ensure system availability, performance, and security
• Support server patching, operating system updates, vulnerability remediation, and routine maintenance activities.
• Monitor server health, system alerts, backups, storage utilization, and infrastructure performance using enterprise monitoring tools.
• Administer and maintain Microsoft 365 services and related collaboration platforms.
• Manage user accounts, licenses, permissions, and identity lifecycle processes.
• Provide technical support for end users, enterprise applications, and business systems through the Service Desk.
• Support Identity and Access Management (IAM) solutions, including SSO, MFA, and user access governance.
• Coordinate with system owners and business stakeholders to troubleshoot and resolve application-related issues.
• Maintain IT documentation and contribute to process improvements, automation, and technology initiatives.

Required Skills / Qualifications

• Experience supporting server environments, system monitoring, patch management, backup solutions, and infrastructure troubleshooting.
• Some experience in IT Support, Service Desk, Microsoft 365 Administration, or related IT roles.
• Hands-on experience administering Microsoft 365 services, including Exchange Online, Teams, SharePoint Online, OneDrive, and Entra ID (Azure AD).
• Experience managing user accounts, licenses, security groups, access permissions, and user lifecycle processes (onboarding, transfers, and offboarding).
• Understanding of Identity and Access Management (IAM), including Single Sign-On (SSO), Multi-Factor Authentication (MFA), and access governance..
• Experience supporting enterprise applications and business systems, including user access management, troubleshooting, and coordination between system owners and end users.
• Experience with ticketing systems, incident management, service request fulfillment, and IT service management (ITSM) processes.
• Strong communication, documentation, and problem-solving skills with the ability to manage multiple priorities in a fast-paced environment.
• Experience with PowerShell scripting, Microsoft Intune, or endpoint management solutions is a plus.

Educational Requirements:

• Bachelor degree in a business or IT-related area, IT Security-related classes a plus, BS in Computer Science a plus.
• Equivalent work experience may be considered in lieu of a degree.

Preferred Certifications

• Microsoft Certified: Fundamentals (MS-900)
• Microsoft 365 Certified: Administrator Associate
• Microsoft Certified: Identity and Access Administrator Associate
• CompTIA A+
• CompTIA Network+
• ITIL Foundation