IT Operations Analyst – Service Desk & NOC (Gaming/Hotel)

Seminole Hard Rock Support Services; Florida; On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Comprehensive benefits package

Career site: www.gotoworkhappy.com/ben

Career growth opportunities

Job summary

Seminole Hard Rock Support Services seeks an IT Operations Analyst I to monitor, troubleshoot, and resolve end-user issues across a multi-domain AD environment. You will install software, respond to alerts, and manage tickets from the Service Desk while maintaining clear communication with users.

The role requires strong communication, problem-solving, and the ability to work independently, including nights or weekends as needed in a hotel/gaming resort setting.

Qualifications

• Bachelor's degree in computer science or related field required.
• Two+ years in IT support or similar role preferred.
• Experience with Windows operating systems and Office suites preferred.
• Familiarity with gaming/hospitality environments a plus.

Responsibilities

• Answer calls at the IT Operations Center and provide Level I/II support.
• Log calls in the ServiceNow system and communicate status to customers.
• Create and manage user accounts in Active Directory and other apps.
• Monitor system events and assist with incident management and escalation.
• Coordinate with 3rd party providers for service requests and outages.
• Document procedures and contribute to knowledge base.

Skills

Verbal & written communication

Problem solving

Attention to detail

Independent work

End user support

Education

Bachelor's degree in computer science or related field

A+, N+, or MCP certifications

ITIL certification

Tools

ServiceNow ITSM

Windows 7/10

Office 365/Office 2016

Active Directory

Job description

Seminole Hard Rock Support Services seeks an IT Operations Analyst I to monitor, troubleshoot, and resolve end-user issues across a multi-domain AD environment. You will install software, respond to alerts, and manage tickets from the Service Desk while maintaining clear communication with users.

The role requires strong communication, problem-solving, and the ability to work independently, including nights or weekends as needed in a hotel/gaming resort setting.