IT Operations Analyst: Monitoring & SLA-Driven

Compunnel, Inc.; Aliso Viejo (CA); On-site; USD 55,000 - 75,000; Full time

Job summary

Compunnel, Inc. is seeking an Associate II to monitor customer infrastructure and resolve issues by following Standard Operating Procedures (SOPs). This role involves ticket management and collaborative problem-solving while ensuring adherence to company policies and regulations.

Applicants should possess strong troubleshooting skills, knowledge of networking concepts, and the ability to mentor others, with a focus on compliance and timely resolution of service requests.

Qualifications

• Strong written and verbal communication skills.
• Ability to analyze broader customer issues.
• Experience with OS and basic network commands.
• Knowledge of backup technologies and storage management.

Responsibilities

• Monitor and coordinate service requests and escalate issues.
• Update Standard Operating Procedures with new instructions.
• Mentor new team members on processes and customer infrastructure.
• Document troubleshooting steps and contribute to knowledge base updates.

Skills

Interpersonal and communication skills

Analytical ability

Basic network commands

Troubleshooting skills

SQL proficiency

Tools

Ticketing tools

Office 365

Job description

Compunnel, Inc. is seeking an Associate II to monitor customer infrastructure and resolve issues by following Standard Operating Procedures (SOPs). This role involves ticket management and collaborative problem-solving while ensuring adherence to company policies and regulations.

Applicants should possess strong troubleshooting skills, knowledge of networking concepts, and the ability to mentor others, with a focus on compliance and timely resolution of service requests.