IT Operations Analyst: AI & Reliability

American Airlines Inc.; Salisbury (MD); Presencial; USD 70.000 - 110.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Travel perks

Health benefits on day one

Wellness programs

401(k) program

Employee discounts

Descripción de la vacante

American Airlines seeks an Operations Platform Analyst to support IT services across American Eagle carriers. You will partner with application engineering, product management, and operations to enhance reliability, performance and incident response. Expertise in AI tools, DevOps, and IT operations is essential for optimizing regional aviation IT systems.

The role emphasizes collaboration, data-driven decisions, and proactive problem solving in a fast-paced aviation technology environment.

Formación

• Bachelor's degree in Computer Science, Computer Engineering, Technology, Information Systems (CIS/MIS), Engineering or related technical discipline, or equivalent experience/training.
• Experience in an IT software capacity supporting production environments and customer/employee experience.
• Hands-on experience applying artificial intelligence or machine learning tools within a technology or engineering environment.

Responsabilidades

• Serve as the technology conduit between our application engineering team, product management and operational capabilities to provide critical problem-solving and customer/employee experience support, maintaining system integrity, and continuously improving product quality.
• Monitor system performance and reliability, ensuring any issues are promptly managed to minimize downtime, and proposing solutions to system performance challenges.
• Collaborate closely with application engineering to understand the technical requirements, system architecture, and product capabilities.
• Analyze and interpret data to identify opportunities for process improvement and to inform strategic decisions within IT operations.
• Manage system incidents and outages, including root cause analysis and resolution.
• Support the development of operational procedures and documentation to ensure best practices are followed, and systems are functioning optimally.
• Assist in the coordination of software and hardware upgrades, deployments, and patches in collaboration with engineering teams, ensuring minimal disruption to services.
• Leverage AI-driven tools and techniques to monitor, analyze, and optimize Regional Airline Operations Technology (AOT) systems, improving reliability, performance, and incident response

Conocimientos

AI skills

AA operational metrics

sense of urgency

analytical skills

DevOps

Agile

customer/employee experience

time management

team collaboration

initiative

Educación

Bachelor's degree in Computer Science / Engineering / CIS or related field

Herramientas

DevOps tools

Descripción del empleo

American Airlines seeks an Operations Platform Analyst to support IT services across American Eagle carriers. You will partner with application engineering, product management, and operations to enhance reliability, performance and incident response. Expertise in AI tools, DevOps, and IT operations is essential for optimizing regional aviation IT systems.

The role emphasizes collaboration, data-driven decisions, and proactive problem solving in a fast-paced aviation technology environment.