IT Operations Analyst

ECOLAB; Saint Paul (MN); On-site; USD 75,000 - 112,000; Full time

Job summary

Ecolab is seeking an IT Operations Analyst to support executive leadership at the St. Paul, MN headquarters with occasional travel to local offices and events.

The role emphasizes superior customer service, professional demeanor, and strong communication and analytical skills across IT support functions. You will engage with cross-functional teams to troubleshoot issues, maintain KBs, and ensure a premier executive support experience for leaders and their staff, including on-site and off-site

Qualifications

• Bachelor's degree in a technical field or equivalent experience (8+ years).
• 4+ years of experience in a technical support role.
• Experience with audio/visual technology (hardware and software).
• Experience supporting Windows, Mac OS, and mobile operating systems.
• Experience with Office 365 and similar business applications.
• Experience with ticketing systems and adhering to SLAs/OLAs.
• Strong customer service skills with a proactive mindset.
• Excellent verbal and written communication skills.
• Ability to work flexible hours, including evenings and weekends.
• Willingness to travel and work off-site.

Responsibilities

• Provide client support including software troubleshooting, hardware break/fix, installations, and in-person or remote assistance.
• Support audio, video, and conferencing technologies for meetings and events.
• Develop processes and knowledge base (KB) articles for common issue resolution.
• Perform root-cause analysis and coordinate with support teams to implement corrective actions.
• Support executive meetings, both on-site and off-site, including AV setup and troubleshooting.
• Be ready to support executives and their staff.
• Conduct site evaluations and risk assessments for executive and board meetings.
• Support Windows, Mac OS, mobile operating systems, and general IT-related issues.

Skills

Customer service

Communication

Technical support

Analytical skills

Windows

Mac OS

Office 365

Ticketing systems

SLAs/OLAs

Travel readiness

Education

Bachelor's degree in technical field

8 years equivalent experience

Tools

Audio/visual technology

Knowledge of AV setup

Job description

The IT Operations Analyst will support executive leadership and their staff, primarily based out of the St. Paul, MN headquarters, with flexibility to travel to local offices and off‑site events. This role requires exceptional customer service skills, a high level of professionalism, and experience supporting executive‑level stakeholders. The ideal candidate will bring strong communication, technical support, and analytical skills. This role involves collaborating across support teams to troubleshoot issues, gather insights, and maintain knowledge articles, all with the goal of delivering an outstanding executive support experience.

Location

St. Paul, MN

What you will do

• Provide client support including software troubleshooting, hardware break/fix, installations, and in‑person or remote assistance
• Support audio, video, and conferencing technologies for meetings and events
• Develop processes and knowledge base (KB) articles for common issue resolution
• Perform root‑cause analysis and coordinate with support teams to implement corrective actions
• Support executive meetings, both on‑site and off‑site, including AV setup and troubleshooting
• Be ready to support executives and their staff
• Conduct site evaluations and risk assessments for executive and board meetings
• Support Windows, Mac OS, mobile operating systems, and general IT‑related issues

Minimum Qualifications

• Bachelor's degree in technical field , or high school diploma/GED with 8 years of equivalent experience
• 4 years of experience
• 1 year of experience in a technical support role
• Experience with audio/visual technology (hardware and software)
• Experience supporting Windows, Mac OS, and mobile operating systems
• Experience supporting Office 365 and similar business applications
• Experience with ticketing systems and adhering to SLAs and OLAs
• Strong customer service skills with a proactive mindset
• Excellent verbal and written communication skills
• Ability to work flexible hours, including occasional evenings and weekends
• Willingness to travel and work off‑site

* Immigration sponsorship is not available for this position.

Preferred Qualifications

• Experience supporting C‑suite executives
• Experience leading or mentoring a technical team
• Ability to adapt in a fast‑paced, changing environment
• Strong problem‑solving skills and ability to work under pressure
• Collaborative, team‑oriented mindset

Annual or Hourly Compensation Range

The pay range for this position is $74,700.00 - $112,200.00. Many factors are taken into consideration when determining compensation, such as experience, education, training, geography, etc. We comply with all minimum wage and overtime laws.

Benefits

Ecolab strives to provide comprehensive and market‑competitive benefits to meet the needs of our associates and their families.Click here to see our benefits.

Potential Customer Requirements Notice

• Undergo additional background screens and/or drug/alcohol testing for customer credentialing.

Americans with Disabilities Act (ADA)

Ecolab will provide reasonable accommodation (such as a qualified sign language interpreter or other personal assistance) with our application process upon request as required to comply with applicable laws. If you have a disability and require accommodation assistance in this application process, please visit the Recruiting Support link in the footer of each page of our career website.

Our Commitment to a Culture of Inclusion & Belonging

At Ecolab, we believe the best teams are inclusive. We are on a journey to create a workplace where every associate can grow and achieve their best. We are committed to fair and equal treatment of associates and applicants and recruit, hire, promote, transfer and provide opportunities for advancement based on individual qualifications and job performance. In all matters affecting employment, compensation, benefits, working conditions, and opportunities for advancement, we will not discriminate against any associate or applicant for employment because of race, religion, color, creed, national origin, citizenship status, sex, sexual orientation, gender identity and expressions, genetic information, marital status, age, disability, or status as a covered veteran.

In addition, we are committed to furthering the principles of Equal Employment Opportunity (EEO) through Affimative Action (AA).

We will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York City Fair Chance Act.