Senior Analyst - Centers of Excellence, Strategic Integration

9005 CVS Pharmacy, Inc.; Woonsocket (RI); On-site; USD 47,000 - 112,000; Full time

Job summary

CVS Health is building a world of health around every individual, shaping a more connected, convenient and compassionate health experience. Join us and be part of something bigger—helping to simplify health care one person, one family and one community at a time.

This full-time role supports the Center of Excellence (CoE) model, driving process improvements, and leading automation using the Power Platform to streamline workflows, improve visibility, and reduce manual work.

Qualifications

• 1+ year in operations, process improvement, product development, or similar in healthcare.
• Experience using Excel for reporting and tracking.
• Experience supporting process improvement, workflow optimization, or automation.
• Ability to collaborate across multiple teams for alignment.
• Adaptable to rapid strategy and priority changes.
• Strong organization and multitasking abilities.
• Effective written and verbal communication.

Responsibilities

• Collaborate on evolving the CoE model to meet product teams, colleagues, and patients' needs.
• Identify and support process-improvement opportunities to enhance efficiency and scalability of the CoE model.
• Lead automation efforts using Power Platform to streamline workflows and reduce manual work.
• Develop, maintain, and improve reporting, trackers, and operational tools for decisions.
• Manage ongoing CoE modifications and expansion with cross-functional coordination.
• Support training, change management, field execution, and engagement teams.
• Collaborate with stakeholders to advance CoE goals across the enterprise.

Skills

Operations experience

Excel reporting

Cross-team collaboration

Communication skills

Adaptability

Organizational skills

Tools

Power Platform

Power BI

Power Automate

Job description

Position Summary

We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time.

Primary Responsibilities

• Collaborate on the evolution of the CoE model to ensure it continues to meet the needs of Product teams, colleagues, and patients
• Identify and support process improvement opportunities that enhance operational efficiency, consistency, and scalability across the CoE model
• Lead automation efforts using tools within the M365 suite of applications, specifically the Power Platform, to streamline workflows, improve visibility, and reduce manual work
• Develop, maintain, and improve reporting, trackers, and operational tools to support team deliverables and decision-making
• Manage ongoing CoE modifications and expansion, ensuring appropriate tracking, coordination, and communication with cross-functional teams
• Support training, change management, field execution and engagement working teams
• Collaborate with stakeholders to identify synergies and help advance CoE goals across the enterprise

Required Qualifications

• 1+ year of experience working in operations, process improvement, product development, or similar roles within the healthcare industry
• Experience using Excel for reporting, analysis, and operational tracking
• Experience supporting process improvement, workflow optimization, or automation efforts
• Ability to work collaboratively across multiple teams to ensure alignment
• Adaptability and flexibility to support rapid adjustments to strategy and priorities in response to changing business needs
• Strong organizational skills and ability to manage multiple priorities simultaneously
• Strong written and verbal communication skills

Preferred Qualifications

• Experience with Power Platform tools such as Power BI, Power Automate, or related solutions
• Pharmacy operations knowledge or prior experience in a pharmacy setting
• Pharmacy technician background, certification, or similar frontline pharmacy experience
• Experience developing presentations in PowerPoint

Anticipated Weekly Hours

40

Time Type Full time

Full time

Pay Range

The typical pay range for this role is: $46,988.00 - $112,200.00 This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above.

Benefits

We take pride in offering a comprehensive and competitive mix of pay and benefits that reflects our commitment to our colleagues and their families. This full‑time position is eligible for a comprehensive benefits package designed to support the physical, emotional, and financial well‑being of colleagues and their families. The benefits for this position include medical, dental, and vision coverage, paid time off, retirement savings options, wellness programs, and other resources, based on eligibility. Additional details about available benefits are provided during the application process and on Benefits Moments.

We anticipate the application window for this opening will close on: 10/17/2026

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.

Our Work Experience is the combination of everything that's unique about us: our culture, our core values, our company meetings, our commitment to sustainability, our recognition programs, but most importantly, it's our people. Our employees are self-disciplined, hard working, curious, trustworthy, humble, and truthful. They make choices according to what is best for the team, they live for opportunities to collaborate and make a difference, and they make us the #1 Top Workplace in the area.